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Are you helping Ukrainian refugees? Make sure they know it

Marcin Karnowski

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Millions of people are fleeing the war in Ukraine, and thousands of companies are stepping in to help.

Local businesses now have the opportunity to clearly inform Ukrainian refugees about the help they are providing by updating their Business Profiles on Search and Maps.

ukraine-flag-static

Update your Business Profile now

A phone screen shows that a business is offering emergency help to Ukrainian refugees. The business says it “Offers free products or services”, “Employs refugees”, and it “Needs volunteers”.

Businesses can flag to refugees 一 and their local communities 一 that they are offering specific emergency products, services, and aid. Here are the particular points you can add to your Business Profile:

  • Offers free products or services
  • Offers accommodation for refugees
  • Offers free legal help
  • Offers transportation services
  • Employs refugees
  • Accepts donations
  • Needs volunteers

In the hospitality industry, hotel owners can indicate on their Business Profile whether they’re offering free or discounted accommodation for refugees.

A screenshot showing a hotel’s Google Business Profile. The hotel indicates in the profile that they offer free accommodation to Ukrainian refugees.

These new Business Profile attributes are available in over 20 countries, including Poland, Romania, Moldova, Hungary, Slovakia and the Czech Republic.

Best practices for businesses

We encourage business owners to make sure customers have up-to-date information, including current hours and contact information. You can find more tips on how to craft effective Business Profile posts on this support page.

We also suggest using Google Translate to translate information into Ukrainian, since refugees may not speak the local language. Businesses can also use Google Translate in real-time when interacting with refugees, allowing live conversations to be translated.

Google is continuing to monitor the situation to ensure our products are helpful in the current situation – and we join the international community in expressing sincere hope for a return to a peaceful and sovereign Ukraine.

ukraine-flag-static

Update your Business Profile now

Marcin Karnowski

Marcin Karnowski

Director of Marketing for Small and Medium-sized Businesses in Europe, the Middle East, and Africa,

Google

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