This is in continuation of your reply given to my review. Firstly, your response is absolutely contrary to facts. We only had a 3 second conversation where I was asked whether I would like oil or cream, to which I replied oil head massage because I was under the impression that it would help with the tangles. Not once was I explained that you recommend the cream option or that it would help with tangles. Why would a customer specifically choose an option that would cause hair breakage knowing that both of the options cost the same price? Also, I got a head massage not a hair spa, you dont even know your own facts. Throughout the massage, I was repeatedly telling the masseuse that I am not even feeling the massage on my scalp and that his fingers are only on my hair. That is what caused the tangles. Also, this is not the only time Ive had a head massage in my life, so please quit giving abysmal excuses.
Despite yall seeing the number of tangles and the struggle and time I underwent to untangle it myself, I am shocked at your audacity to cook up a story that you had recommended me otherwise. Despite my horrible experience and loss of hair, I did not even ask you to not charge me and paid the full amount without question. While leaving, I did not even quarrel with you and asked you to check the camera to assess where yall went wrong. You are aware that the service you provided is a fit action for suing you and I have not taken any such action in this regard and anyone else would have voluntarily offered to waive off the charges, instead it is surprising that you have the audacity to spew lies here. Any other false response from your end will lead you straight to a consumer court wherein I will ensure that a video be uploaded to recount the sheer horror of the experience and the lack of any recommendation as stated above.
Regards,
Adv. Rachel Raju Alice.