YYC Wraps

I got my vehicle wrapped about 2.5 months ago. Overall, they did a pretty good job but I am not happy with the customer service and a few areas that I hope will be fixed that I think are pretty noticeable (my vehicle is dirty in these photos). I feel like they have a good reputation and came recommended but I am not sure I would personally recommend to anyone because I don’t feel like they were considerate of my time or attention to details. Even when it came to booking a time to bring my vehicle in, the owner wasn’t super clear about confirming times or clarifying information. I was under the impression when I brought my vehicle in, they would thoroughly go through everything and order things (like the badges ahead of time) but they seemed disorganized and lacking communication between each other. Upon dropping off and picking up my vehicle, I told them that I wanted matching badges ordered. They said it wouldn't be received in time so they left one of the old ones on in the meantime. I emailed a few weeks later to check in and also requesting that a few areas be fixed. It sounded like they hadn’t even ordered them yet. I waited and finally brought my vehicle in today to find out that it was the wrong badge (wrong model) and only 1 out of the 3 badges. I work out of town and took time off work to come in so I was super frustrated (there also was a couple miscommunications prior to this too and times they had overbooked). They said it will be another 3 weeks now and I find that ridiculous to wait 3 months for badges. When you pay so much for a job, you want to feel like it’s complete and excited about how it looks. I wish they would have set up a phone call or something to get all the information before I even came in, actually ordered the right badges or confirmed prior to scheduling me in for this subsequent visit. I don’t like feeling like a company doesn’t care about wasting my time or energy. I would hope that this is an isolated experience and they are more thorough with communication to avoid experiences like mine but it didn't seem like it even phased them and the owner sounds so unbothered by any of this or trying to make it right.

I recently purchased a Tesla Model Y and, after reading many positive reviews on Tesla forums (Alberta Tesla), I decided to go with YYC Wraps for the Xpel Stealth wrap. I wanted a matte look, and Hamza was incredibly helpful, answering all my questions regarding the material's thickness and warranty. There was no pressure to commit, and even while waiting for my vehicle's delivery, Hamza was always prompt in responding to my emails about the install process. When my delivery date got bumped up, Hamza was flexible and accommodated my schedule, allowing me to bring my Tesla to the shop right after taking delivery. Upon dropping off the vehicle, I had the pleasure of chatting with Curtis, who further explained the material and showed us examples of the PPF matte application. He even pointed out a few tricky areas, like the rear, ensuring we knew what to expect. On a last-minute decision, I opted to add tinting on the front two windows at 35% with Xpel Prime tint. Hamza quickly quoted the job and added it to the scope without any hassle. The entire wrap and tinting job was completed in just three days. Curtis walked us through the finished vehicle, assuring us that any issues would be promptly addressed if we brought it back. We are thrilled with the new look and the added protection. The team at YYC Wraps did an amazing and thorough job. I highly recommend them to all my friends and family for their exceptional service and quality work. Thank you, Hamza and Curtis, for making this such a smooth and satisfying experience!