Do NOT recommend this company! Definition of over promise and under deliver with HORRIBLE support for any issues on your move.
Everything started off well, but when we had issues with our move day taking 4 hours longer than estimated, not having a big enough truck to transport our items, and damaged items the response we got was appalling.
On move day the crew doing our move spent the whole day complaining about their employer, saying the company wasn’t a good place to work for, and specifically making comments about how the owner Erika was awful to work for. On top of this we had multiple damaged items including a damaged lamp that they had never boxed despite us asking them to. And to top it off, they didn’t even send a big enough truck and left behind a bunch of our items at our old house for us to move ourselves or pay them extra to come back and get it.
When I reached out to them over the weekend for support I got zero response, not even a call back on Monday. When I called again on Tuesday I very nicely asked what they could do to replace or compensate our damaged items, the response I got from the owner Erika was a nasty email that was completely unnecessarily hostile.
Despite requesting to just have a nice phone call to go through the damage policy and discuss how to remedy the situation Erika shot back another email, ultimately ghosting us and not responding or being willing to work with us to remedy the issues. It’s now been a week since our move with zero path to resolution.