Do not use their travel wifi service, it doesn't work, we wasted our money. We rented one for a week due to the promise of unlimited data. When we arrived at our destination the connection was so slow that it too over 3 minutes to load a basic website. It was useless. So we ended up esim hotspot data via our phones to perform our jobs. You are better off using an esim hotspot than using Y5Buddy.
Other reasons to avoid this business:
- when you book the wifi device, they don't even send a confirmation email. Just silence. We had to contact them to see if we even had a booking. They score zero for customer service.
- when you visit the run down office to collect the device, you are met by a front desk person who barely cares about doing their job. You get a quick garbled introduction to the wifi device and hardly any actual customer service.
- when you return the device and explain that is was unusable, you are met with total indifference. They just don't care. We gave them the chance to address their shortcomings, but they ignored us.
Do not use this business.
This review is written by a different name in which our booking was made, but I am a genuine customer who was scammed with wifi that was unusable.