Wytheville Auto & Truck Repair & Towing, LLC

PLEASE BEWARE! WILL DAMAGE YOUR PROPERTY AND SCAM YOU OUT OF YOUR MONEY. I called for roadside assistance on my rig! I was told the call out is $145 and the labor rate is $145 minimum for 1 hour. The driver came out in a timely manner and was indeed friendly. He assessed the situation and found the issue! My leveling valve needed to be de-iced. That took him all of 20-30 minutes to complete! He wrote up my receipt. As we were wrapping things up he notified me of a major coolant leak. He told me he could take a look at it if I would like and I was fine with that. Turns out I needed to replace my coolant reservoir! I proceeded with the repair. During the repair he COMPLETELY broke my driver side bumper and did not notify me of it! That is what really pissed me off. In all fairness, the bumper on my driver and passenger side are both cracked in the same spot and are being braced with a bungee cord to relieve any access pressure! It has been that way for months with no issues. When the job was finally completed, I noticed my bumper cracked in 3 other areas and completely hanging from the bracket. The bungee cord was no longer preserving it! I called the company immediately and notified them of everything! I seemingly got the run around for a few days! Once I got in touch with Shannon to rectify the situation, she did apologize and blamed it on being busy! I do understand, but I feel had I not applied pressure, I wouldn't have gotten anything resolved. I had time to look over the two separate receipts. There was a charge of $145 on both receipts for a road call. There was only ONE road call. Then I noticed that there was an overcharge for labor on the first receipt for the leveling valve! If there is a labor rate of $145 for 1 hour minimum why was I being charged $217 which equated to 1.5 hr labor !? I asked Shannon and she stated because he had to sit which involved his time. Sit for what, he never sat during that repair. The only time he sat was while he waited for the delivery of the coolant reservoir in which that labor was equated to 2 hours and that was on a totally different repair! Why take an extra 30 minutes on a job that literally took 20-30 min to do when you're already getting a flat rate of $145? Needless to say, after all of the back and forth, I finally did receive a refund for the overcharge, better yet STEALING of my hard earned money and compensation for the damage to my bumper! However, I still feel like they are crooked and they have left a VERY BAD TASTE in my mouth. If you choose to utilize this company’s services, pay CLOSE attention to your receipt and do a thorough inspection on your property. Best of luck.

Great experience all around. The staff at Wytheville Auto & Truck Repair were friendly, helpful, and easy to work with. They took the time to explain what was going on, kept me updated, and got the job done right without any surprises. You can tell they genuinely care about their customers and take pride in their work. I felt confident leaving my vehicle with them and would absolutely recommend them to anyone needing auto or truck repair.