WORLD CLASS BARBERS - KEILOR EAST - CENTREWAY

My partner came in for a long overdue haircut as he had been growing his hair out and wasn't sure on what he wanted. We were welcomed in and the barber went through a few options that suited my partner. We were very impressed with the service and he will definitely come back. Thank you!

Got recommended a specific barber at this shop by a friend as my previous barber shop closed down and I was looking for a new barber somewhere local. Booked an appointment with that specific barber that was recommended. Show up on the day at the correct time and let them know I had a booking with that specific barber. Without any explanation or being asked, I got put with another barber who “didn’t have any bookings”. Obviously this was convenient for the shop. I wasn’t told why I wasn’t put with the barber I booked, nor was I offered to wait for him etc. it was just “take a seat in this chair”. Wasn’t offered a drink despite the customer next to me getting a beer, wasn’t asked if I liked my haircut (had to actually ask them to get a mirror to see the back). Wasn’t asked if I wanted it styled or any product in it. The young bloke cutting my hair actually did an alright job, especially considering (I assume) he’s fairly new to it. When I asked at payment why I wasn’t put with the barber I booked, I was told “I don’t know. Must’ve been a miscommunication. Maybe you should have said something”. Not sure what else a customer is meant to say other than “I’m here for my 12:30 booking with Sim”. Pretty self explanatory. They then offered to fix my haircut….cant exactly glue the hair back on. Edit: (added after owners response) I was never advised that the barber I booked couldn’t cut my hair. I wasn’t offered “you can either wait for the barber you booked or get your hair cut now by this available barber” like the owner is trying to state. I was told “take a seat in this chair”. You also said there were “2 barbers free” and then said “actually this one has bookings so take a seat there”. I’d never been to the shop before so I had no idea what the barber I booked looked like, or that he wasn’t available. Hearing it now for the first time in this response. As a business the onus is on you to provide the service your customers book/pay for and if there’s a reason you can’t provide it, you should explain it to the customer and give them the option like you’re trying to claim in your response. If you had asked me that question I would have happily waited. Don’t expect customers to be confrontational with you or have a crystal ball and know why they’re being told to sit in a certain chair. I actually spoke to the barber I booked when I made the payment and he is the one that said he “wasn’t sure” why he didn’t cut my hair and it “must’ve been a miscommunication”. He didn’t say he was unavailable or running behind. In fact he said the client after me came in early and that’s who’s hair he started cutting shortly after I arrived.