I had a very disappointing experience at Woof Gang. The service felt unprofessional, and I was not provided with clear details about the grooming process or an accurate wait time. I was simply told that Saturdays are very busy. However, if that’s the case, appointments should not be overbooked to the point where service quality suffers.
I arrived on time for my appointment yet my puppy was kept locked in a crate for approximately 45 minutes with no communication or explanation. Additionally, my baby was still unfinished about 30 minutes later than the time originally communicated to me. Had I known that arriving on time would still result in such a long wait, I would not have scheduled the appointment.
To make matters worse, my puppy’s facial hair was completely shaved off even though I specifically requested that no grooming be done on the face or head. This was very upsetting.
Overall, this experience was extremely frustrating, and I will not be returning to this location.