Macy’s is warning of a spike in customers who are failing to make credit card payments, adding to the evidence of mounting financial stress on consumers.
The iconic department store had anticipated delinquencies would climb following a post-Covid lull. But Macy’s management has been caught off guard by the magnitude of the uptick.
“The speed at which the increase occurred for us and the broader credit card industry…was faster than planned,” Adrian Mitchell, Macy’s chief operating officer and chief financial officer, told analysts during an earnings call on Tuesday, adding that this problem “accelerated” in June and July.
This situation is hurting Macy’s business, driving down credit card revenue by 36% year over year and contributing to a quarterly loss, he said. Citing worsening consumer leverage metrics, Macy’s is bracing for a further increase in “bad debt” in its credit card portfolio.
Macy’s blamed the jump in delinquencies on broader financial pressure facing consumers and mounting debt levels.
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“I think the credit card revenue is an indication of some of the pressures that we’re actually seeing on the consumer,” Mitchell said. “This is about credit card balances, this is about student loans which we know is going to come into focus in the next month or two, auto loans, mortgages.”
Macy’s said it is working with its credit card partner, Citibank, to target “higher risk segments to surgic
