We recently visited this store to purchase a mastectomy bra for my mom. Initially, the staff was helpful in assisting us with finding an option and placing the order. However, when we returned to pick it up, we had concerns about the fit of the bra. Rather than addressing the issue with care and professionalism, the manager remarked that my mom’s healthy breast was too small, which is why the bra wrinkled at the top.
This comment was not only inappropriate, but incredibly insensitive especially given the deeply personal nature of this type of purchase. A more respectful and professional response would have been to acknowledge that the sizing may have been off, rather than commenting on my mom’s body in a hurtful way.
We were also disappointed that a full refund wasn’t offered, even though the item was never taken home. While we accepted store credit as per policy, we felt rushed to choose something else on the spot. When my sister asked what options were available within that credit amount, the manager suggested a bralette, again, showing a lack of awareness, as my mom can’t wear that style with a prosthesis.
For such a vulnerable and personal purchase, we expected more compassion, empathy, and tact. While the younger staff member was kind, and I originally thought the manager was as well, this experience highlighted the need for better training when assisting customers dealing with medical-related needs. I hope this store takes this situation seriously and works toward more thoughtful service in the future.