I was with my sister the day Whitaker Dog Day Camp lost her dog, Kai, and it was one of the most heartbreaking and stressful experiences I’ve ever witnessed.
For hours, we searched in extreme heat, completely panicked and desperate to find him. As family, Kai isn’t “just a dog” to us he’s loved like family. Watching my sister break down while not knowing if he was safe was absolutely devastating.
What shocked me most was the lack of urgency and compassion shown by the staff. While we were frantically searching, it felt like they had already given up. At one point, we were even encouraged to stop looking and go home. I cannot imagine how anyone could expect us to sleep at night without knowing where our dog was or whether he was hurt.
Eventually, Kai was found injured, terrified, and in need of veterinary care. Seeing him in that condition after hours alone in dangerous temperatures was heartbreaking.
Mistakes can happen, but how a business responds to an emergency says everything. In our experience, there was a serious lack of accountability, urgency, and empathy during one of the most traumatic situations our family has ever faced. I would never trust them with a pet again.