The technician was knowledgeable and demonstrated a strong understanding of the work required. Very happy with the quick turnaround on the initial diagnostic. While the customer service was acceptable, I would have appreciated more proactive communication regarding parts availability and scheduling updates, as I had to initiate contact multiple times. I’m unclear on the hourly rate, but the initial repair was quite costly and ultimately did not resolve the problem. A more significant issue was later discovered, resulting in additional expenses that I am now responsible for.
UPDATE: To add to my previous review, Wes contacted me a couple of times and discussed the issues and they were able to get the problems resolved with no additional fees. Thank you so much for your kind service and willingness to work with me to reduce expense on my part. Very much appreciate it and will definitely call them again in the future!