I truly cannot say enough good things about **Werkheiser Collision** and the incredible people who run it — especially Keith and his partner Chris. We selected this body shop based on the outstanding 5.0-star reviews we read online, and from the very first day we stepped through their doors, we were proud and confident that we had chosen the right place to work on our vehicle.
We initially brought our car to Werkheiser Collision to repair the damages, but while it was there and supplements were sent to the insurance, the insurance ultimately deemed the car a total loss due to structural damage. From the very beginning, Keith and Chris treated us with genuine kindness, patience, and respect. They worked with us in any way possible to make this situation as stress-free and frustration-free as possible, and it made a world of difference during an already difficult time.
What really stood out to us was how they handled what turned into a month-and-a-half process — not because of anything the body shop did, but because the insurance companies kept going back and forth with them over the additional damages discovered after the tear down. Chris was extremely thorough during the estimate process and stood firmly by what he found, and Keith made sure everything was handled properly and professionally. Instead of rushing things or overlooking important details, they stood by their work and advocated for a fair and honest evaluation of the vehicle.
On top of that, the insurance company wanted to charge us a significant amount in fees that would have been taken directly out of our settlement. Keith and Chris absolutely refused to let that happen. They went above and beyond to make sure those fees were waived and that no money came out of our settlement. They truly fought for us and made sure we were protected financially during an already stressful situation. That level of integrity is rare and speaks volumes about the kind of people they are.
Throughout the entire process, they kept us informed, answered every question we had, and never once made us feel like a burden. I also want to recognize their receptionist, who was always so kind and welcoming whenever we called or stopped in to speak with Keith or Chris. No matter how many times we reached out, she was patient, friendly, and made us feel valued. That consistency in customer care from the front desk to the owner says everything about this business.
Even though our vehicle was ultimately deemed a total loss, seeing the quality of the vehicles outside that were being repaired, we have no doubt that if our car had been fixable, we would never have been able to tell it had been in an accident. The craftsmanship and pride in their work were obvious.
There is no wonder they have 5.0-star reviews, and I am confident they will continue to receive 5.0-star reviews because of how they look out for their customers — especially in difficult situations like ours.
From the bottom of both my wife’s and my heart, we cannot thank Werkheiser Collision enough for everything they did during this process. Thank you so much for taking care of us in such a stressful and frustrating situation — you guys are the best at what you do, and we cannot thank you enough. If you ever need a body shop that will stand behind their work, advocate for you, and genuinely care about you — this is absolutely the place to go. We are beyond grateful.