Part of my job is to help small businesses - Watkins Plumbing hit everything on the dot for what they should do. I called and they immediately answered the phone. I described my issue and they said they should be available within a 2-5 hour timeframe and they would let me know. I provided my email address, and immediately received an appointment reminder for 2hrs 30 minutes, exactly what they quoted me. It is now 3:30pm and they just left. Very friendly, saw some small issues that they took care of (above my main issue), and explained everything well. Professional, clean, knowledgeable, and definitely worth referrals!
UPDATE - used again (1 year after my last review) to replace my water heater, very knowledgeable, excellent pricing and service, highly recommended!