Mike was very helpful, informative, and professional. I live in an upstairs condo unit, and recently I began hearing a loud and unusual noise coming from the closet where my HVAC system is located. Although my system was installed several years ago, the company came out at no charge to investigate the issue.
Mike inspected my HVAC equipment as well as the outdoor condenser area. He determined that the source of the noise was not my system, but rather a neighboring condenser unit with a faulty fan motor that was not operating properly and was overheating. He clearly explained what he found and answered all of my questions.
I appreciated the time he took to investigate the problem, his honesty in diagnosing the true source of the noise, and his willingness to provide assistance even though the issue was not with my own HVAC system. Excellent customer service and professionalism.