Unfortunately had an awful experience with this bakery.
I asked for a custom cake, ombre peach and cream colour for the body, was highly descriptive and sent colour reference photos.
They sent me a photo of the cake the night before my event and it was totally wrong. The cake was pink, along with off centre writing on top. They did change the writing to be more centre and changed some of the decorative icing as that was wrong too, but claimed that the cake only looked pink due to a pink neon light in the kitchen. When I asked for the colour to be fixed, they threatened to cancel the order and give a refund, and insisted the cake was the correct colour of ombre cream and peach.
I hoped for the best but when the cake arrived it was indeed pink. Not cream and peach ombre. When I asked for compensation as the cake was wrong, they claimed they had already offered compensation to me, and I had refused. This is not true. They threatened to cancel the order, and did not offer any compensation.When I explained this, I never heard back from them. They also kept insisting that the cake was the correct colour when it clearly was not.
On top of this, they were awful with communication. I had to chase to get a response and to get a conformation of my order after sending them the money. They also claimed they would arrange delivery with the venue, but a day before the event they still had not, and I had to chase them again and speak to the venue myself to let them know when the cake would arrive.
Claiming the cake was the wrong colour in the photo due to the kitchen light, when it was just the wrong colour, then claiming they already offered compensation when they did not, leads me to believe their custom cakes are a scam to get customers to pay a large amount of money. My cake was £120 and it was completely the wrong.
I strongly regret using this company. Overall, an awful experience that really negatively affected my event.
I’ve attached my reference photo I sent to them, and a photo of the cake that arrived.