The cake was delicious beyond any expectation - it's hard to find tasty gluten free cake and this being also vegan, there's no way we'd have expected it to taste so good. Everyone commented on how delicious it was. And then the outstanding customer service from start to delivery, communicating to get the design of our bespoke cake just right. It was actually perfect - my daughter was over the moon! Sorry I didn't get good photos of how truly wonderful it was.

I ordered a cake for my daughter's 21st birthday. I was extremely happy with the beautiful cake Vida Bakery delivered. Exactly the design I wanted and it tasted delicious. I had also ordered 12 cupcakes along side but unfortunately got missed . However, Vida Bakery were wonderful. Not only did they refund my money, they gave me another complimentary cake on top! What first class service! Thank you so much for making my daughter's birthday so special and memorable. I have been recommending you to all my friends! Thanks again and see you soon.

What a top class bakery - quick and helpful responses, and turned around a beautiful (and more importantly, tasty) large rainbow cake with only a couple of days notice like it was nothing. None of the gluten-eaters could believe it was gluten free or vegan and happily ploughed through it. Highly recommend for anyone wanting a special/beautiful cake to take a party up a notch.

On November 10, 2022, I pre-ordered a carrot cake and I requested that the carrot cake be made the same as in the catalogue. By thereafter, Vida Bakery and I had exchanged emails beginning from November 11, 2022. I paid for the cake on November 19, 2022, and I received it on November 20, 2022. Unfortunately, my order request wasn’t fully fulfilled. The piped icing on the top of the cake as well as the face itself are the natural colour of cream, and the message is in pink, which is the most confusing element as it looks strange. The piped icing and the message should have been orange, which follows on the theme of the cake in the catalogue, and there should be pecan nuts on top. Vida Bakery decorated it in the way that they thought was best and disregarded my request; the face of the cake (excluding the message) is not the same as the photos in the catalogue. I stated in my pre-order form that I wanted it to be the same as in the catalogue. The definition of "same" is "resembling in every relevant respect" or "conforming in every detail." So doesn't "the same" mean that I want it to be the same as in the catalogue? There were a multitude of opportunities for Vida Bakery to ask me if what I stated wasn’t understood. We were going back and forth, and I could have been informed of the decision to make the piped icing and the face of the cake just a natural cream colour, for the message to be in pink, and for there to be no nuts, yet I was not informed. My request was supposed to be made the same as, or as accurate as possible, as the photos in the catalogue. I informed Vida Bakery of my disappointment on the same day as delivery, November 20, 2022, and they responded on November 22, 2022. I received no apology or resolution; they stated, "If you wanted it to be exact (including the nuts), you should have let us know." If I were to tell them that I wanted it to be exact, that wouldn’t be attainable? Furthermore, by doing so, I would have disregarded their Terms and Conditions, in which it is stated, "However, we won’t 100% replicate cakes from pictures or previous orders." By asking for it to be exact, I would be going against the T&C. If I am supposed to request that I would like it to be exact, then that should be in Vida Bakery’s Terms and Conditions, which it was not. Also in their T&C is, "We will put a lot of time and effort into being as accurate as possible." Doesn’t this mean that to be as accurate as possible, my cake would have been decorated as accurately as possible to the photos from the catalogue of the carrot cake that’s on your website? To be as accurate as possible, shouldn’t the request be confirmed with the customer that paid £84 if anything has been misunderstood rather than opting to follow the initiative of their own opinion? According to Vida Bakery’s T&C, "If the product is missing elements stated on your order confirmation, we will credit or refund your purchase." This is what has occurred. I wanted it to be the same as in the catalogue, by the definition of the word: conforming in every detail or following the decoration or design as in the catalogue. I didn’t ask for anything complicated compared to other cakes I’ve seen that they’ve created, yet my product was not made as accurately as possible. There are evidently missing elements from my cake that are present in the photos from the catalogue, as my order request that the cake be the same as in the catalogue was not fully fulfilled. What I received does not match the photos, and it is not as expected because it is not the same. Additionally, Vida Bakery’s emails lack professionalism. There were a lot of inaccuracies, such as improper use of grammar and leaving "Sent from my iPhone" in the emails. Vida Bakery also sent me the wrong bank transfer details twice and even stated, "The bank details are correct yes," which delayed and wasted time. I sent another email to Vida Bakery on November 23, 2022, and I have not received a reply. Update: I received an apology and was partially refunded.

Vida Bakery has truly outdone themselves! We recently enjoyed the most delicious gluten-free, vegan, and egg-free cake we’ve ever had. The texture was perfect—moist and fluffy—and the flavors were absolutely spot-on. It’s amazing how they managed to make a cake free from so many common ingredients taste even better than traditional cakes. The presentation was beautiful, making it the perfect centerpiece for our celebration. Vida Bakery has set a new standard for allergy-friendly treats, and we can’t wait to return for more of their delightful creations! Thanks so much, Vida Bakery!

Vida is our favourite bakery in London! My kids want it to be their birthday every weekend because their birthday cakes the last couple of years have been incredible - the only downside is their friends get jealous 😂 finding something both gluten-free and vegan isn't easy - but to make it both of those things plus RAINBOW inside🌈 just blows us away. The best service and dog-friendly too. It's sad to see the two reviews below mentioning the music - Vida is is LGBTQIA+ positive (and run!) - I just saw on their Stories that the person working that day who put the music on is queer themselves, and didn't know that the artist was problematic. It would have been more productive for the diners to mention it to the staff on the day, rather than share negative reviews of such a welcoming space. Going back for earl grey cake asap 💕

I ordered my wedding cake from Vida Bakery. The team worked with me every step of the way to make sure I had a wedding cake I loved. The cake was an absolute hit at the reception. It was such a treat to be able to have a gluten free wedding cake!

Wow incredible - my cake was done with last minute notice and was delicious. You can not even tell it’s gluten free and it’s so much better for the body and the mind. Finally was able to celebrate a birthday together as a family for everyone to eat. This was a chocolate pistachio cake with pistachio and chocolate hazelnut filling with caramelised hazelnuts. Superb combination. Slightly on the sweeter side but I can’t complain at all this was incredible!

Ordered a wedding cake for my daughter which was delicious and delivered directly to the wedding venue. Really easy to order the cake of our choice and my emails sent to the bakery were always responded to quickly.

So many options for coeliac cake! I was thrilled to find this was on the same black where we stayed (my waistline may not be so happy) and was amazed at the wide selection of cakes. It was packed Saturday afternoon so got a slice to take away which was lovely but very sweet! Looking forward to trying the Victoria sponge next time