You’ve arrived at one of our clinics, what happens now?
When you arrive at one of our clinics, you may have to wait a while before the vet sees your pet. Emergency work is, by its nature, unpredictable, and it’s often difficult to schedule appointments.
It’s important that you give our call handlers as much information as possible so the vet can ascertain what kind of emergency it is. This is especially important for very sick pets since the team can prepare some of the emergency treatments before your arrival.
If there is likely to be a delay before the vet can see your pet, a qualified veterinary nurse will perform a triage assessment – a method used to prioritise cases based on the severity of their condition. This ensures that the most critically ill or injured pets receive immediate attention.
If you have concerns about your pet while waiting to see the veterinary surgeon, always speak to the receptionist or nurse – don’t sit and worry.
Once the veterinary surgeon has examined your pet, they will discuss any tests that may need to be run and any treatment that needs to be given. At this point, you will also likely be given an estimate of the cost of any treatment.
