Vets Now Telford

Took our dog who was not doing so well. Staff spent time to assess and review her condition. Very professional from the phone call to bringing her in.

Amazing service. I called for the first time, was immediately booked in to an out of hours vet 10 minutes away, they greeted me at the door and gave an outstanding service includling a hug for me as I was a bit shook up! Very impressed thank you. Kimi Dicken xx

The vet and vet nurse were lovely but I was disgusted with the £302.50 out of hours consultation charge, it was a Saturday afternoon not like it was in the middle of the night. The consultation was only 10 to 15 minutes. Daylight robbery.

Hi I would like to say a massive massive thankyou to Karl who saved the life of my 8month old sprocker. I took my Harvey to vets now and on arrival he went into shock,I was told to brace myself as Karl did not think Harvey would survive the night. He promised to call me in a couple of hours which he did. Karl cared for Harvey through the night and then arranged for my own vet to be ready to take Harvey first thing to continue the care. Harvey had apparently swallowed a stone which obstructed his small intestine,after having an op Harvey is now back at home recovering, mad as ever. Again thankyou Karl.

I rang on Sunday morning, my dog was (is) very unwell, not eating, barely drinking, incontinent and unable to walk even with support. She is very elderly and has a history of uti's and having tested her urine I knew that that was what the problem was. She weighs 40 kg. I explained I couldn't physically get her to the practice, she was too unwell and too heavy. She is actually with the practice Vets now are based at, so I asked them to access her medical history, they said they weren't able to. I asked if I could bring her urine sample in so they could check it and prescribe antibiotics. They refused saying she had to come in. I asked for a home visit, they said they don't do home visits because they don't have enough staff. They appeared more concerned about explaining their costs and requesting i.d, insurance etc than about an animal who was suffering. I gave up. I would like to know why vets now are unable to access the medical notes of an animal who is with the practice they are based at? I would like to know why given the vast amount they charge they are short staffed? I would like to know what people who are unable to get their animal to the surgery in an emergency are supposed to do?

Great experience from my OOO vet to Vets Now Telford, the vet Carl was super nice and engaged with my dog so wouldn’t hesitate to go again if needed as well worth it to take my OAP dog in when I was worried, thank you

Arrived at Madley late on Friday evening with my 13yr old Siberian Husky who appeared to be having siezures.....After speaking to the Vet & Nurse on site I took my girl back home happy with the advice I received. Kind Regards,

No where near us were open after 12pm on the Saturday and it was Bank Holiday Monday too. We knew our dog was declining but not quite the time. Our vets wanted him there by 12pm to put him to sleep just for their convenience. He had another day but when we called our vets out of hours number they weren't open either but gave number for vets now. Quite a distance and a long wait well probably seemed longer than it was but Harvey was calm and had his family with him as watched the world go by. The vet was lovely, explained everything. The other lady was a bit loud not sure if she was a nurse or vet. Didn't realise at time as concentration was on baby that my daughter was squeezed out. There wasn't much room. I'm just thankful these places exist and tbh disgusted by lack of help by the vets you've been taking your baby to for all their lives. Not like it's NHS they charge a fortune at normal rates. Added. I wasn't referring to your rates completely understand there was a lot more involved, it was our own vets I was annoyed at. I apologise for that misunderstanding.

Brought our dog to the clinic at 1am on a Saturday evening. Poor boy has an eye infection. He was thoroughly checked out and treated immediately. Extremely professional and compassionate team. My boy is now on the mend and I would like to express my most sincerely appreciation for the impeccable care he has received. Definitely a 5 star establishment

My French Bulldog was treated at Vets Now by Carl and Catherine over two nights for suspected pancreatitis, two weeks ago. They both listened to me, clearly explained everything which put me at ease. It’s a really worrying time when your dog is ill but I had confidence they would look after her. They did so very well and she’s fully recovered. Thank you so much for the care and treatment you provided.