Vets Now Telford

The vet and vet nurse were lovely but I was disgusted with the £302.50 out of hours consultation charge, it was a Saturday afternoon not like it was in the middle of the night. The consultation was only 10 to 15 minutes. Daylight robbery.

I rang on Sunday morning, my dog was (is) very unwell, not eating, barely drinking, incontinent and unable to walk even with support. She is very elderly and has a history of uti's and having tested her urine I knew that that was what the problem was. She weighs 40 kg. I explained I couldn't physically get her to the practice, she was too unwell and too heavy. She is actually with the practice Vets now are based at, so I asked them to access her medical history, they said they weren't able to. I asked if I could bring her urine sample in so they could check it and prescribe antibiotics. They refused saying she had to come in. I asked for a home visit, they said they don't do home visits because they don't have enough staff. They appeared more concerned about explaining their costs and requesting i.d, insurance etc than about an animal who was suffering. I gave up. I would like to know why vets now are unable to access the medical notes of an animal who is with the practice they are based at? I would like to know why given the vast amount they charge they are short staffed? I would like to know what people who are unable to get their animal to the surgery in an emergency are supposed to do?

Hi I would like to say a massive massive thankyou to Karl who saved the life of my 8month old sprocker. I took my Harvey to vets now and on arrival he went into shock,I was told to brace myself as Karl did not think Harvey would survive the night. He promised to call me in a couple of hours which he did. Karl cared for Harvey through the night and then arranged for my own vet to be ready to take Harvey first thing to continue the care. Harvey had apparently swallowed a stone which obstructed his small intestine,after having an op Harvey is now back at home recovering, mad as ever. Again thankyou Karl.

Brought our dog to the clinic at 1am on a Saturday evening. Poor boy has an eye infection. He was thoroughly checked out and treated immediately. Extremely professional and compassionate team. My boy is now on the mend and I would like to express my most sincerely appreciation for the impeccable care he has received. Definitely a 5 star establishment

Arrived at Madley late on Friday evening with my 13yr old Siberian Husky who appeared to be having siezures.....After speaking to the Vet & Nurse on site I took my girl back home happy with the advice I received. Kind Regards,

I wouldn’t use this service ever again, our poor dog was in pain and struggling to breathe so we were told to contact an emergency vet, due to our usual place being unstaffed we were sent to the Telford Branch and was greeted with nothing but an unsympathetic vet who couldn’t give a toss about our dog at all. We told them our dog is nervous at the vet’s but cannot wear a muzzle due to her small size (chi) so I would hold her as I always have done at vet visits (she has never hurt a vet in her life) - to be told if she has one chance if she tries to bite or bark we won’t look at her - after charging me 350£ for the privilege!!!! So for 350£ we got a unwelcoming vet that looked at us and our dog like we were just a hassle, a half arssed check over and an injection for pain. We were given the option to admit her for further interventions but refused due to the service we had already received from this vet - I wasn’t leaving her there when there was no care or compassion! Just for reference we took her back to her usual vet the next morning and she had a full check over, blood test and injections done by the vet with no muzzle or sedation! This was just someone who didn’t want to look after our pet and help them at all! I WILL NEVER USE THIS SERVICE AGAIN! DO NOT USE VETS NOW TELFORD UNIT 9 HADLEY CENTER!

No where near us were open after 12pm on the Saturday and it was Bank Holiday Monday too. We knew our dog was declining but not quite the time. Our vets wanted him there by 12pm to put him to sleep just for their convenience. He had another day but when we called our vets out of hours number they weren't open either but gave number for vets now. Quite a distance and a long wait well probably seemed longer than it was but Harvey was calm and had his family with him as watched the world go by. The vet was lovely, explained everything. The other lady was a bit loud not sure if she was a nurse or vet. Didn't realise at time as concentration was on baby that my daughter was squeezed out. There wasn't much room. I'm just thankful these places exist and tbh disgusted by lack of help by the vets you've been taking your baby to for all their lives. Not like it's NHS they charge a fortune at normal rates. Added. I wasn't referring to your rates completely understand there was a lot more involved, it was our own vets I was annoyed at. I apologise for that misunderstanding.

Phoned Vets Now concerning my cat due to a dog attack. They charge £350.00 that is without any medication. Due to it being a Sunday. Absolutely extortion prices.

Very good service, got the number from our own vets out of hours cover. Was sent directions to the closest vet to us. Greeted by a lovely nurse and the vet was excellent. She listened to the recent history and advised us accordingly. Back home the dog has responded to the treatment.

Having visited the wolverhampton branch and waiting for half an hour late at night, I was told the vet had suddenly become ill and was sent to telford. Not impressed when my dog was in need of attention.