Vets Now Staines

Vets Now, Staines could NOT have done anymore to put my anxiety at ease as I was close to a panic attack after my 22 week old show, Dark Blue Roan, English Cocker Spaniel, Billie Bluebell had suspectedly ingested up to 6 of my OxyCodone capsules, which incidentally are a high strength opiate and as each capsule was 20mg. She could have easily ingested up to 120 mg. (Oxycodone overdoses make your heart rate slow down to eventually it stops!! Heath Ledger, the famous Actor overdosed on it, together with Diazepam and another drug!!! BEWARE!!! ) Nicki, the Receptionist was very professional and extremely efficient but that didn’t stop her from being very empathetic and extremely helpful. Top marks for her enthusiastic approach. In fact this approach made me relax, considering on the way to my friend’s car I fell over quite seriously and at one point I was in so much pain I didn’t think I would be able to drive zBillie to Dtsines. My friend was holding Billie as she needed to keep Billie awake. My friend could not drive as she had already taken her night medication and also she can’t drive in the dark. The whole process at Vets Now was fully explained by Alex, the Veternarian Surgeon along with the fully detailed costs and once I had signed the form I think the procedure had already been done. I was given charcoal to take away to help with the procedure aftermath and we were good to go after she was sick. All in all, Vets Now we’re fabulous!! I could NOT have asked for a BETTER service. I hope I don’t have to deal with the stress of using their services again with my 3 English cocker spaniels A+ VETERINARY CARE!! I HIGHLY RECOMMEND VETS NOW !!

I can't fault the staff at all. The vets and receptionist staff there were amazing. Really friendly, reassuring and knowledgeable. They even sent me an email with a photo of my little one overnight, to keep me from worrying too much. So a massive thank you to them! The only reason I give 3 stars is the price. To me it seems EXTREMELY expensive. It was over £300 just for the consultation alone, before even giving any treatment. I had no choice but to use the out of hours service, but it seems a real rip off to charge people so much in an emergency, when they are at their wits end trying to ensure their beloved pet doesn't die. To put it in context, my vet bill for having my pet castrated, kept in all day and then follow on treatment over the following days (including another stay all day) was less than £600 at my usual vet. A single stay overnight with medication cost me £1.5k with Vets Now. Much as I appreciated the help, I do think the prices need to be reviewed. That being said, my bun is now happy and healthy again, so thank you!