Vets Now Peterborough

I had no choice but to have my beautiful cat simba put to sleep at vets now in pboro last weekend. Not only was my cat seen immediately, I had everything explained to me professionally and sympathetically. We were dealt with in the best way possible in such an awful scenario and I am very grateful. The vets did paw prints for us, gave us a small bottle of my simbas fur, and have since sent out a letter with flower seeds to plant in his memory. I’m very impressed with how much compassion they have shown and again I am beyond grateful. If all their services are like this, I highly recommend them. Thank you to all the staff

I can’t thank the team at Vets Now enough for their incredible care, especially the wonderful nurse who helped my dog twice recently. My dog has fractured ribs, and she was truly like an angel to us — calm, compassionate, and so understanding. She not only managed my dog’s pain with such care, but also took the time to guide me through everything and help me find some clarity about what had happened. It’s never easy seeing your pet in pain, but her kindness and professionalism made such a difference. Thank you so much for all your support — it meant the world to both me and my dog (Lady) 💛

I took my dog to Vets Now Peterborough (Byre veterinary surgery)after he had diarrhoea, was not himself, and had stopped eating and drinking. This started on Friday. I waited a day to see if he improved, but by Saturday he was no better and I had a strong feeling something was seriously wrong. Before admitting him, I was told a blood test was required. The emergency vet performed blood tests and told me the results were “clear.” I was reassured that my dog was fine, not dehydrated, and that he only had a fever and high temperature. The vet, Natalia,gave him an injection of Prevomax and 5mg Metacam, and told me it was good news, that I didn’t need to worry or spend more money, and that my dog could go home. I was also given oral medication (including Pro-Kolin/Prodale) to last until Monday. Despite repeatedly explaining that my dog had not eaten or drunk, I was reassured he was okay. Tragically, my dog died the following day, less than 24 hours after being seen. I am heartbroken. I spent a total of £630.25 and feel deeply let down, misled, and robbed of the chance for proper investigation or treatment when my instincts told me something was very wrong. The vet Natalia kept mentioning how she wanted to save me money and I told her I don’t want to save money I want my dog to be saved. Please do not use this veterinary.

Service very good and all staff we spoke to were helpful and considerate. Giving us plenty of options. I am unsure why the emergency appointment costs were so high, Although we were told of the cost before we went, It gave us pause for thought as to if it was a cost we could afford and for some people it might mean that their pet does not get the help they need, due to high costs of appointment. Asked if I wanted to claim on insurance would mean still having to pay most of the bill due to excess charges on insurance policy and then having my premiums increase significantly for the following year, due to making a claim. Hence only four stars.

A huge, heartfelt thank you from me and Daisy to the entire team at Vets Now Peterborough for the outstanding care they provided during an emergency referral. From the moment she was transferred, every member of staff was informative, kind, and extremely professional. The vets took the time to investigate her condition thoroughly, questioned the initial diagnosis carefully, and approached her case with genuine clinical curiosity rather than assumptions. Throughout her stay, I was kept regularly updated, reassured, and fully informed at every stage, which made an incredibly stressful situation much more manageable. A very special thank you to Dimitrios and Nataliya, who were directly responsible for her care. They were exceptional, calm, compassionate, and incredibly knowledgeable. Their professionalism, attention to detail, and clear communication were outstanding, and they are without question the best veterinary professionals I have ever come across. I would also like to thank all of the nurses and wider veterinary team and the reception team. Their dedication, kindness, and teamwork did not go unnoticed.

Vets now were really helpful and understanding, we had to bring our dog in out of hours for emergency care. Everyone from the initial general vets now phone call to the receptionists, the vet and all the staff were incredibly kind. Unfortunately our dog was put down but the staff gave us loads of time to say goodbye and ensured we got paw prints, fur and helped guide us on the whole process. 100% recommend thank you!

The actual staff was fantastic. It was a Good experience. The only downside was we was given two tubes and was charged £90 for both tubes when we googled the tubes you can buy them for 1695 online If you don’t have Insurance, this is an enormous markup

My 12 year old labrador had been very sick and ill for over 48 hours. I had no choice but to visit an emergency vet as it was a Saturday afternoon. I was told that just to be seen would be £302.50. (What they don't tell you is that most insurance companies do not cover exorbitant costs and therefore only £100 of this was covered) I arrived at 5.30pm and eventually seen at 7.30pm. After blood tests she was diagnosed with gastritis and was given an anti sickness jab. The bill came to £590. I was then informed that if wished to make an insurance claim I would have to pay an extra £35 admin fee (This is only £15 at my own vets and not recoverable from insurance). My total bill was £625.43. I will only receive £290 of this amount due to my £100 excess, 20% I must pay due to my dog's age and the amount the insurance won't pay due to excessive charges. The following 24 hours at home were horrendous. She wouldn't eat a thing, could barely walk and was hardly breathing by the evening. I was convinced she was going to die. I didn't call Vets Now as I knew another ridiculous amount of money would be necessary which I simply couldn't afford as I am a pensioner. By a miracle my dog showed signs of recovery the following day. However, she passed a large piece of cloth in her stools. So she had in fact been misdiagnosed as she had a blockage and NOT gastritis. I had mentioned evidence of cloth in her vomit during the consultation. So the £625.43 was paid in effect for a misdiagnosis. I have read the reasons for high costs on the Vets Now website. They do not in my opinion substantiate their charges. I will be reporting this whole debacle to the voluntary Veterinary Client Mediation Service (VCMS). I will add that the staff were extremely kind and polite and we were treated well on a personal level.

Excellent service. Couldn't have been more helpful and friendly. The vet I saw was wonderful, as were the reception staff. I would highly recommend.

Very good service. Quick to react to an emergency and showed plenty of concern. Instructions and directions were clear and a map provided. Unfortunately my dog was put to sleep 36 hrs later but through no fault of Vets now or The vets