Vets Now Peterborough

I can’t thank the team at Vets Now enough for their incredible care, especially the wonderful nurse who helped my dog twice recently. My dog has fractured ribs, and she was truly like an angel to us — calm, compassionate, and so understanding. She not only managed my dog’s pain with such care, but also took the time to guide me through everything and help me find some clarity about what had happened. It’s never easy seeing your pet in pain, but her kindness and professionalism made such a difference. Thank you so much for all your support — it meant the world to both me and my dog (Lady) 💛

amazingly helpful. i called up on a sunday for an emergency appointment, got in straight away and the amazing vet got a stuck egg out of my bird quick and easy with the least pain for my bird! would 100% recommend

Our deerhound had boat again in the early hours. Vets Now and the Byre Vet Practice in Peterborough were excellent. They treated Bluebelle quickly and with compassion. The vet explained the risks and the costs and let us stay with her during recovery from GA showing us her x rays which was very helpful to see the large size and gas within her stomach. Home after three hours and Bluebelle now doing an extremely well. Highly recommend.

Extremely impressed with the staff practice cleanliness, friendly environment and the vet was excellent who treated my dog. All veterinary practices are expensive, especially out of hours, but i thought this was a fair price in comparison to other practices. I would definitely recommend this to others

My 12 year old labrador had been very sick and ill for over 48 hours. I had no choice but to visit an emergency vet as it was a Saturday afternoon. I was told that just to be seen would be £302.50. (What they don't tell you is that most insurance companies do not cover exorbitant costs and therefore only £100 of this was covered) I arrived at 5.30pm and eventually seen at 7.30pm. After blood tests she was diagnosed with gastritis and was given an anti sickness jab. The bill came to £590. I was then informed that if wished to make an insurance claim I would have to pay an extra £35 admin fee (This is only £15 at my own vets and not recoverable from insurance). My total bill was £625.43. I will only receive £290 of this amount due to my £100 excess, 20% I must pay due to my dog's age and the amount the insurance won't pay due to excessive charges. The following 24 hours at home were horrendous. She wouldn't eat a thing, could barely walk and was hardly breathing by the evening. I was convinced she was going to die. I didn't call Vets Now as I knew another ridiculous amount of money would be necessary which I simply couldn't afford as I am a pensioner. By a miracle my dog showed signs of recovery the following day. However, she passed a large piece of cloth in her stools. So she had in fact been misdiagnosed as she had a blockage and NOT gastritis. I had mentioned evidence of cloth in her vomit during the consultation. So the £625.43 was paid in effect for a misdiagnosis. I have read the reasons for high costs on the Vets Now website. They do not in my opinion substantiate their charges. I will be reporting this whole debacle to the voluntary Veterinary Client Mediation Service (VCMS). I will add that the staff were extremely kind and polite and we were treated well on a personal level.

Our very poorly cat received prompt and knowledgeable care from Natalya, the vet. We had to use this emergency out-of-hours service on a Sunday evening after our cat took a turn for the worse. We were grateful to get a diagnosis and prognosis, as well as medication to make her more comfortable. We liked that this veterinary practice has a separate and quieter waiting room for cats and their carers.

First time using these and never again I dont like leaving bad reviews but how we was made me feel was discusting. Took cat up after being hit by a car and was clear because we didnt have thousands in the bank only option was to be put to.sleep which I knew myself probably would be the case . But its how little empathy they had and how pushy they was to get that job done and get you out the door. Had no patients bare in mind I was a mess knowing I had to put my beautiful boy to sleep the lack of patients even when I was saying my last goodbye you could see in body posture he was getting impatient they had made me even more upset. Its clear vets dont care about the pets just money!

Very good service. Quick to react to an emergency and showed plenty of concern. Instructions and directions were clear and a map provided. Unfortunately my dog was put to sleep 36 hrs later but through no fault of Vets now or The vets

My rescue dog Jefferson ran into a car on Saturday (my niece has a habit of opening doors to follow people out the house thinking it’s funny). He was treated by two lovely people who took care of him and bandages him. He is overall ok and understood his needs. Lovely set of people with friendly auras! Thanks again

Whilst I am very appreciative of having an OOH vet available; the price of £302 is beyond the reach of most. I contacted Vets Now but on finding out the fee ,for just the consultation, I had decided to wait till the morning when I could take my dog to my own vet. However, then I received an email from Samantha( vet) telling me I should take my dog in as she needed to be seen straight away. This just worried me. And then I received another message telling that they were expecting me. This was all unnecessary pressure. I did take my dog in later and the vet (Megan) who treated her was very understanding and kind. I understand to be seen OOH will cost more but find the fee unreasonable. I don’t understand why the drugs are more expensive when issued by yourselves. Surely the medication costs the same as my own vet can source? And having paid £300 for the consultation ,to be charged again for the vet to give an injection would seem to be purely a money making scheme on your part; taking advantage of people at a time of fear and worry.