Vets Now Newport

Visited on Sunday evening. They were the closest emergency vet to my home. Jasp was triaged very quickly by a lovely nurse, who treated him with care and compassion. Kate, the vet was superb, she listened to me and was incredibly thorough. Throughout our visit both Jasp and I were looked after by a really professional team. Thank you all.

I would like to thank the team at Vets Now for their great care, treatment, advice and professionalism. They took care of Hugo our special dachshund and we will be forever grateful to them. Lovely bunch of people - Maria & John xx

Zero stars. Exotic pet owners, avoid. Rushed here out of hours because they said they can treat birds. Only during my triage did they tell me they don't know much about birds, at which point it was too late for me to back out. Ended up getting a stool sample for them to send off so as to not completely waste my money and time. They never sent it off, didn't find out until we chased results over a week later. To add insult to injury they insisted I pay them £35 on top of the vet fees for "administrative costs" to deal with my insurer when I still had to do all the paperwork myself. Then they ignored my insurer for weeks until they threatened to permanently close my claim entirely. Absolute headache on top of everything else. My bird died a few weeks later. I'm not going to lay the blame entirely at Vets Now's door, but had we not had to delay his treatment due to the lost sample, he might have had a better prognosis. Editing to add a response to VN's reply. I was told by the receptionist that I HAD to pay the £35 fee if I was going to make an insurance claim, regardless of whether it is a reimbursement or a direct claim. Nothing about this standard of quality malarkey. No other vet has ever charged me for this, so make sure you go to a different vet and save your money. The fact VN claim I paid £35 for what essentially boils down to the vet's "seal of approval" when they knew absolutely nothing about birds and failed to do the bare minimum expected from a vet would be laughable if it hadn't had such severe ramifications for my bird. Pathetic.

Bianca the vet was absolutely exceptional this weekend, when we took in our poorly cat Otto. Bianca was super thorough, reassuring, calm and very clearly someone who cares about getting your pets care right! She talked us through all of the different risks associated in plain English, without complicating things and even talked us through measures she would NOT take & explained why. She was so kind to our boy and we are so grateful for her advice and help. Luckily Otto managed to overcome his symptoms while we were in the clinic and didn’t end up needing the treatment we had been talked through, but we felt in very safe hands if he had needed the treatment. The vets here work SO hard and are working in extremely difficult circumstances with emergency cases coming in every couple of minutes while we sat in the waiting room. I was sobbing just seeing other animals in pain so I have soo much time and respect for the professionals here. You are all doing amazing work and I really hope you know the difference you make, thank you so much ❤️

Yesterday I had to use the services of Vetsnow, the out of hours emergency vets at Langston, my dog had been having seizures throughout the day and wasn’t improving, within 40 minutes of ringing them I was being seen by a nurse and then a vet (Milly). The service I received was second to none, it was extremely thorough and very professional, she explained everything, answered all our questions and concerns and allowed us time to take in all the information. I would like to thank all the staff who I met and dealt with my dogs needs and my own needs. I have no hesitation in recommending Vetsnow to anyone who requires a vet service, emergency or otherwise, I am totally impressed with my experience.

We had an emergency when our dog, Cooper, experienced a seizure. From the moment I arrived, the team was outstanding. They were calm, professional, and explained every step of the treatment clearly. Thanks to their quick and compassionate care, Cooper is now stable and resting comfortably at home. Im so incredibly grateful to the vet and team for their expertise and dedication during a very stressful time. Thank you

We had to take our elderly dog to Vets Now on Bank Holiday Monday after he collapsed, and they were fantastic. There was no messing around on arrival, Jenny the receptionist was amazing and got our dog to the nursing team immediately, who triaged him and got him ready for the vet, gave him meds to make him comfortable and looked after him. The vet owain was lovely, really patient and kind, and answered all of our questions. I was very impressed with the quick, efficient and excellent care our dog recieved.

Amy the vet at Newport branch on Saturday 17 August was so lovely in what was a stressful situation when I recently took my dog in after she swallowed fishing line. Amy was reassuring and communicated what would be happening every step of the way. Happy outcome for my dog who is now perfectly fine. Thank you Amy.

Amy, Bianca & the team were not only supportive but they did everything they could to save our chow ghost. Something we will never forget. Would 100% recommend & trust them with all my future pets. Ghost is home now after spending a few days at my mother’s in her bungalow, our other chow Odin hasn’t left him alone since he got back an hour ago. Many thanks to this amazing veterinary team x

I wanted a 2nd opinion for my dogs health. Vets now have always been thorough. They did extra tests that my normal vets didn’t offer. They seemed concerned about dogs health when taking him in. I feel vets now did all the could, explained everything and was all about getting my dog back to health why I didn’t feel in my original vets. Really happy with the care they gave my dog and advise and help they gave us. Would highly recommend We’ve used vets now a few times over the last 13 years and they’ve always been a valuable and great company!