Vets Now Middlesbrough

Attended emergency appointment recently with my mams westie. He was 15 and had a lot of health issues going on. After long chat with Hannah the vet it was decided it was his time to go. The care and attention he received and also telling us what was happening was really outstanding. Best vet I’ve ever met, care and compassionate. RIP sonny 🌈

I had to call Vets Now at 1am as my dog Reggie was suffering from post op complications. The nurse met me at the door and immediately made me feel at ease. The Vet on call was amazing, immediately got Reggie out of pain, took his blood and scanned him. He then explained the options that I had and recommended that I go straight to my own Vet as soon as they opened as Reg was not in immediate danger. He phoned them himself before I got there! Reg needed a second operation that day. Thank you for your kind and considerate care.

Took my dog to out of hours, first time we’d been in this situation so didn’t know what to expect. The cost was disgusting and although they gave her anti sickness and pain relief and did a quick check for a well known virus no other checks done. No bloods, no eyes, ears, mouth, felt for obvious lumps etc. taking her to another vet’s the next morning was so much more thorough and well worth the consultation fee but I feel this out of hours consultation fell very short of what should have been checked

Directions sent were spot on, got to the door and announced our arrival and were created immediately at the door and taken through to the waiting room. We were informed of how long the wait would be and my pet was weighed. The vet was wonderful and very informative. Everything was explained about the treatment my dog needed and I was informed of how much the costs could be in total as was asked if this was ok. I felt very confident and at ease leaving my fur baby in their capable hands.

The service here was good, this is an out of hours vet which cover for my vets, Vets4Pets. It very very expensive, a Consult is £302. I would advise the new Animal Trust nearby at Teeside open 24/7 and £79 for the same thorough service.

Our cat became very sick on New Year's Day. Vets Now saw us immediately and offered the least invasive and cheapest option first. This worked quickly and successfully and we were able to take him straight home. Great service.

In our darkest and most heartbreaking moment, the vet and nursing staff showed extraordinary kindness and compassion. They helped us make the hardest decision late on a Saturday night, when we were in complete shock and panic. At no point did we feel rushed or pressured - everything was handled with such care and sensitivity. Thank you for making Elvis’s final hour as calm and comfortable as possible. We will always be grateful for the understanding, dignity and kindness you showed to all of us during an unbearable time 💔🐾

Feel like you are massively overcharged for this. I can appreciate it’s out of hours but for people who are suppose to be animal lovers, charging £302 alone just to be seen seems very unreasonable. I wasn’t even satisfied with the check as the vet barely looked her over, for £300 I would expect a thorough check. Then given my dog has epilepsy, and was having seizures, to just be sent away with 2 pills which again was added on top of the £302, left us feeling rather unsatisfied, ending completely moving vets in general after this.

We received fantastic care from Vets Now. Both the vet and the nurse showed care, compassion and knowledge. It is a little pricey but thats to be expected for an emergency appointment in the middle of the night. I wouldn’t hesitate to go back if needed.

Lovely staff, brilliant service and care. Thanks to the marvellous staff, my rabbit is well on the road to recovery. Any animals sent to your surgery are in good hands!