Vets Now Liverpool

AWFUL do not go here at all. they nearly killed my cat. she had pyometra and they missed it on the scan because they didn’t do it properly sent us home with tablets for her to take, a few days later my cat ended up in terrible condition and nearly died from the pyometra. took her to our vets and they said it is the worst pyo they have ever seen and in the youngest cat they have ever seen and it should have been picked up on the scan that the pdsa did. she had to have emergency surgery and is now recovering. DO NOT take ur pet here if it’s the last thing u do it is not worth it

Thank you so much for taking care of Atlas for two nights. He is doing so much better now and it was a joy to see him so alert after the second night. The staff were all lovely and kind and clearly took very good care of Atlas, giving him lots of much needed attention and fuss during his recovery.

Found this please on Google about 12 miles from me open 24 hours. I phoned first got a appointment within an hour great. Found all the staff and vets nice and friendly, helpful. They treated Teddy very straight away. If you need an out of hours vet this is the place. Teddy home now recovering.

They emailed me telling me to call them because my cat had been involved in a traffic accident 2 hours after speaking to me on the phone and telling me that they need permission to put him to sleep. He was already dead by this point so you can imagine the extra heartbreak. There was 0 empathy, 0 discussion, no explaining and an urgency to give permission. We are in Australia and he was with a family member at the emergency vets so they had to call us for permission but we got woke up and told to give instant permission. I felt the vet was not empathetic at all and you can imagine the shock we had and distress. To then be emailed 2 hours later after just being woken to this devastating news, telling us we needed to call about our cat is honestly rubbing salt in the wound. I understand they are an emergency vet but if they can’t act with empathy and compassion then they should get a job in a different field. Continuing on from the above which was bad enough, they have changed the price of what we owe them three times now. Charged to a family members card and then refunded. Being so far away, pretty much on an opposite time zone and having to deal with their incompetence through getting family members to call has been an added distress to an already difficult time. I’m very disappointed in the service.

My cat was seen straight away on Saturday night and diagnosed instantly and advised to have a blood test as a pre -cautionary check to see if his internal organs were OK. Very quick result and thankfully his kidneys were OK. A painkiller and anti -sickness needle was advised which my partner and I agreed to. Top care for my cat and expert advice. Was recomended to see my vet on Monday and he is on the road to recovery thsnk heavens. Thank you to the Vets Now unit at Huyton who were open on Saturday evening and the wonderful vet who looked after my boy. Thank you!!!

Went on a Saturday night. They treated my dog quickly and efficiently. All was fine. They do insurance paperwork for you too which is great. I also witnessed amazing compassion from the lady on reception, I don't recall her name but she is an asset to Vets Now, they should be proud to have her.

I am writing this review to warn other pet owners: if I had listened to this clinic, my cat would be dead right now. My experience here was traumatic. After an initial visit for my cat’s bladder issue, we returned 24 hours later. I was immediately blindsided by a demand for past fees (which had not been mentioned previously) and a quote of over £2000 for emergency care. Because I could not pay this upfront, I was given five minutes to decide whether to euthanise my 3-year-old cat. When I refused euthanasia and opted to drain his bladder to buy time to see a different vet, the staff became hostile. The vet called me "cruel," blamed me for my cat's condition, and threatened to call the RSPCA if I took him home, despite my plan to seek care elsewhere the very next morning. To make matters worse, they injured my cat's claw while mishandling an IV removal, leaving it bleeding, his leg and paw swollen, and untreated. UPDATE: I took my cat to Animal Trust the next morning. They performed an ultrasound, gave my cat an IV, pain medication, performed tests, and gave us medication to take home for only £220. They confirmed there was no blockage, no kidney stones, and he urinated normally upon arrival. This emergency clinic was ready to kill my cat over a blockage that did not exist. Please, avoid this facility. They aggressively push for euthanasia if you cannot pay immediately, and they utilise guilt and threats rather than compassion. Please seek second opinions. Animals Trust were nothing but compassionate and had everything all laid out ready to go for when we got there.

Honestly would have been utterly panicked if not for the Vets Now team. We've needed support out of hours twice with our dog. The first visit with Effie, Emma and I think Eliza was brilliant, dog was relaxed and comfortable with the team, and their care was brilliant, and we were relieved too. Our second visit at 04:00 on a Sunday morning was with Barbara, another outstanding visit. Can't praise Barbara and the team enough and their care standards are amazing. They care, are knowledgeable, and really communicative! Thank you for all your support!

Terrible experience with HUYTON practice. AVOID AT ALL COSTS. Our cat was in an accident and was taken to this emergency vets. He unfortunately had to be put down after injuries that were too severe to treat as he declined so quickly once arriving. The vets tried charging £800 initially for this to which we queried very quickly and this drastically dropped to £250 Days later the vets then decided to send me an email explaining that my cat had been in an accident and was at their practice and could I please contact them ( this rubbed salt in already very bad and upset wounds as our cat had been already euthanised days earlier) Then to make things even worse, they then have changed the price a third time and are now claiming they need an extra £100+ from us for nothing that they have explained. Terrible terrible experience from start to finish. Our cat we decided to have cremated and we were awaiting a call to have him collected by a friend. We called on 12th December. They claimed he still wasn’t back and to wait a further 4 days around. We called back today and they claimed he had in fact been at the vets waiting to be collected since 11th December and their systems weren’t updated. No apology. No empathy. Just consistent, inept, terrible work throughout. AVOID

Came in tonight after our family dog had sadly passed away whilst on our way into the vets, they took her away and confirmed she had no heart rate, everyone was compassionate especially the lady working reception, it was quite quiet so we were seen to quickly, I was visible very upset about the situation but the staff dealt with us very well. We got to sit with our Twixie in a room alone for a while to say our goodbyes as everything happened very suddenly, when paying we paid for the cremation option around £260 and we were not charged an out of hours fee which really helped our situation, I’m unsure wether this is because she was already deceased by the time we got there so no medical care could be provided or whether the receptionist did out out of heart. But thank you so much for your help 🩷