Vets Now Doncaster

Absolutely amazing people!! My cat got brought in by some lovely people as he was unfortunately found at the side of the road and passed away. The team were amazing they called me to discuss if it was my cat and gave so much kindness and care and time when I got there. I couldn’t decide what to do and needed time to get the money together for a cremation for him. The vets held him for me and kept in contact and they were so so kind every time I had spoken with them! They have now unexpectedly sent me a card and some forget me not seeds with some beautiful words in that set me off again. I can not thank them enough for all they have done for me and for Oscar I’m forever grateful! Truly amazing! Thank you so much again from the bottom of my heart! 💕

The triage nurse and the vet, Emma and Sarah (I think) were so friendly, supportive and caring as well as being highly professional. My gorgeous boy, Max, was having palliative care for cancer at home but I believed him to be in pain and just needed confirmation/reassurance he wasn't and I was given that. I was also advised that I could make a small change to his medication, if I felt he needed it. I went away happy and would certainly recommend this practice to anyone who needs an emergency vet. Thank you so much for putting my mind at rest.

We used Vets Now for a medical emergency with our beloved cat. They were wonderful. Spoke us clearly through each stage, saw us promptly and without delay, both Vets who saw Delilah were compassionate and kind, and explained things clearly. Whilst we are still unsure what caused her to become so ill, the IV undoubtedly saved her life, and she is now resting at home, and slowly getting back on her paws. Thank you 🙏 Also we really appreciated the regular phone updates and being so involved in the treatment plan.

Excellent service. Vets Now had my cat overnight for 2 nights and looked after him well. Good communication skills on keeping me update on how my cat was doing and what he needed.

I have never known a vet support me as the owner and care for my girl as much as during my experience for emergency surgery. It is as though she was also part of their family. I love how excited Ximo is to phone you with updates , he really understands how you feel and I honestly could not have asked for more

My dog had a grass seed lodged all the way down to his base of the ear drum, so I quickly got him to the emergency vets due to it been a Sunday and our vets was not open!! The girls I saw was absolutely fantastic at the job they was very compassionate towards the dog and gave great advice what other vets haven’t before! I remember one of the girls been called Izzy but don’t know the others, they was brilliant and only charged me for the drug rather than a full sedation ! Credit to where they work! 👏

Took my dog Acorn as an emergency and was seen within 5 minutes of arriving. Both the receptionist, didn’t catch her name, and the vet Kay were amazing . Kay explained her diagnosis and proposed treatment clearly and ensured that I understood everything. She was also exceptionally patient with Acorn who is very anxious. The receptionist also clearly explained the insurance claim process. They made what was a worrying time much better. Thank you!

We called on a Saturday evening when our dog Pierre had spent a bit too long in the sun and was recovering but all advice online said to take him straight to the vet. We spoke to a Veterinary Nurse called Natalie who was wonderful and both put our mind at rest but gave us key signs to monitor and home treatment to help his recovery. Simple, straightforward advice given incredibly well which both helped Pierre and saved us all a very stressful experience. Thank you Natalie A few pics of Pierre as courtesy 😀

I attended the practice on an emergency out-of-hours basis after my dog suffered a deep cut to his paw from a glass shard during a walk. We were seen by two nurses. One of them was very kind, professional, and reassuring, which I greatly appreciated, Unfortunately, the other nurse came across as disengaged and gave the impression that they did not want to be there or assist, which affected the overall experience. From my understanding, a wound of this nature should be properly cleaned before being dressed. While the paw was checked for any remaining glass, I was asked to confirm myself whether I believed anything was still inside. The wound was then bandaged without being cleaned beforehand. I appreciate that out-of-hours services come at a premium, and I fully expected higher costs. However, £365 for approximately 20 minutes, combined with the level of care and atmosphere experienced, felt disappointing and not reflective of the standard I would expect. I hope this feedback is taken constructively, as there was clearly a difference in attitude between staff members, and improvements in patient care and communication would make a significant difference.

The vet and nurse were both excellent with my dog. The vet was very thorough in her examination of her injured leg, the probable causes and how to treat it. She explained everything fully and also the reason for her yarking. It was a positive experience.