Vets Now Bournemouth

We can not thank the team here enough, took our poorly pup Oi in as an emergency and received the best care. And what an amazing lady Nicola on reception is, the way she is with everyone that came in was so kind and caring and Mark explained all our options and recommendations. We can’t thank you enough.

During Covid my cat was taken in very unwell and we were told she needed an operation. We were told that when they opened her up they could see that it wouldn’t help as her heart was enlarged and so she was out to sleep. We were still charged for the operation £1400 bill in total. Her body was sent for cremation after about 10 days as I was told she was ‘lost’. We eventually got her back. Fast forward to Sunday 26th Oct 2025. My 12 year old cat was taken in, she had had a stroke and was put to sleep. My vets kindly offered to put in my insurance claim. 3 days later Vets now emailed and text to ask to pay the bill. I contacted them explaining my vets were doing it and they told me that that’s not allowed and if they did it I’d have to pay £35. My vets did put in the claim free of charge. Vets now are now saying I’ll need to pay £425 to collect my girls ashes just incase my insurance don’t pay up? Overall if I have any other option in the future I’d definitely try another out of hours vets.

Such an amazing vets 💙 They seen my boy Alfie at 4am last Sunday and seen him again this Saturday. My dog has heart failure and water on the lungs. They were able to stabilise him both times. He was so sad before his treatment and now he is back to his happy self. The staff from reception, nurse and vets are all absolutely amazing. They are so kind with their words and really help to make you feel at ease. They work long hours and tirelessly to help look after not just our animals, but us Humans too. Absolutely outstanding service ❤️

Overall, the care my cat received was good and I’m grateful for the help we received. However, there were a couple of issues that lowered my overall impression. When we arrived, my cat had been hit by a car. She couldn’t move her back end and was bleeding. We carried her in wrapped in a towel. The receptionist insisted she be put in a carrier “in case she tried to escape.” Given her condition, it was clear she was unable to move. Having to argue about this while my cat was in obvious pain and I was already very distressed was both unpleasant and unnecessary. My other concern was how the treatment options were presented. I felt pressured by the vet to agree to emergency treatment, particularly a £1500 x-ray. He later acknowledged this could wait until she saw her usual vet, since no treatment for broken bones would be carried out at the emergency clinic. At her usual vet, the consultation, x-ray, treatment, a day of care and medication came to £800 in total, which is considerably less than £1500 for an x-ray alone. I worry that if I had been less informed, I might have agreed to unnecessary and very expensive treatment. I understand emergency care is always costly, but it is important that owners in distress are given clear choices without feeling pressured. The experience left me concerned that the focus was financial rather than on what was truly in my cat’s best interests.

Quick response when I phoned, said they’ll let their vet team know when we’d be arriving. They gave us great information and advice on my puppy when she was seen to, this was out of hours and they saw us at soon as they could, thankyou so much 😊🐾

The out of hours service welcomed up, kept us calm and saw to our poorly dog quickly and efficient, the routine check to see what was wrong, was amazing, quick and pain free for our dog. They found what was wrong and ensured they gave us the right medicines to make sure she gets better as soon as possible

The service was great, the vet Erick Ella's very knowledgeable and the nurse who knew my Paco took care of him all night as it was her own dog! So that meant a lot for us knowing that my Paco was in the best place with the best people

Came into Vets4Pets after a stressful and worrisome time at out of ours emergency vets the day and night prior. They saw our cat straight away and gave us reassurance, told us what the plan was and they’d call us later with updates. We were able to collect her later that evening after a day of observations etc and the care she received was top tier. Thank you so much to everyone who helped Cleo🥰

Can’t thank the team enough, all from the lovely receptionist to the vet who calmed our little Rosie down. One very brave girl

Excellent service at a time anxieties were high. Calm, friendly staff. My dog was quite relaxed with the staff, most of the time. Reception was clean and tidy with lots of information. We were kept informed of the reason for delay in seeing vet straight way. If my dog is happy, then so am I.