Vets Now Ashford

I’ve thought for a couple of months about whether to post a review of this ‘service’ since our dog sadly passed away – I didn’t want to write something in the heat of the moment, but if anything the time elapsed since has only made me angrier about how they treated us that night when we were at our most desperate to help our poor girl. Every other veterinary professional and service we dealt with in the last few days of our dog’s life was a model of kindness and compassion, making sure we understood the options available to us at a time when we were often too distressed to think straight. Unfortunately this emergency vet – the only out-of-hours option available in our area, and the standard of service they provide suggests they’re well aware of that – was anything but. The veterinary doctors/nurses themselves were helpful and professional, but the means of access and everything you have to deal with to get to them is cruel and exploitative. As this involved numerous people on several different calls/appointments, I don’t think it can have been any individual we might have caught on a ‘bad day’ – it’s clearly how they are directed to operate. As other reviews have mentioned, the costs were never explained clearly and their only priority seemed to be ensuring that we’d come back for follow-up visits, even e.g. suggesting she was brought back in a few hours after the first appointment even though her symptoms were the same ones they’d said didn’t need urgent attention a few hours earlier. Ironically, the only thing this greedy and predatory approach has ensured is that I’d move heaven and earth to avoid crossing their threshold again – whereas every other service we encountered I would happily recommend to anyone in the unhappy situation of needing them. The final insult was: a week or so after our dog passed, we realised we couldn’t find her collar – we were sure it hadn’t gone to the crematorium with her – it transpired that we’d left it at this surgery, and despite it having both our mobile numbers on it (which they didn’t mind using to see if they could sell us any more magic beans), it seems their diary of customers to exploit was too busy to find time to drop either of us a call or text so that we could come and collect it (we got it back only after we called them). If you have any – *any* – other option, avoid these predatory ghouls like the plague (a plague that they’d no doubt diagnose as whatever required the most expensive and complicated treatment, only to change their minds a few hours later – but oh sorry, you’ll have to pay another emergency appointment fee to verify that, etc.). Photos are of our lovely girl in happier times that I wish had never been tainted by this experience.

We have had to use vets now twice, almost a year apart, for our very naughty lurcher. They have been warm, friendly and knowledgeable on both occasions, I can honestly say we have felt very safe in their hands. Becky and Katie this time were fabulous, insightful, sharing everything they needed to, to help us understand what was going on with Bonnie and why particular treatment was necessary. Upfront and honest about cost, insurance processes and empathic with us as owners. Most importantly they were gentle, kind and understanding with Bonnie and did all they could to make her stay as comfortable as possible. Great emergency service.

It has taken a few days for me to wb ready to leave this review but here goes. Having to make the decision to have your Greyhound put to sleep is never going to be 5 stars, and neither is the price to have it done. But Jo and Alex who were working on Thursday 16th October were definitely 5 Stars. Very compassionate, honest and made it as easy as it possibly could be. Autumn walking into the empty waiting room and practically collapsed. They brought her a bed to lay in and helped lift her on to it. Once examined, the decision was made for her sake. They allowed us time together, ensured we were ok, allowed time for the rest of the house to get there to say goodbye (and some time afterwards). The have use some fur clippings and footprints and never once tried to rush us. Thank you both for putting a small silver lining on a truly horrendous night. I hope you see this and know what a huge impact your acts of kindness have had on us and, I am sure, many others. Thank you

The three of us that escorted our GSD was very impressed with the service we received. Everything was explained thoroughly, Joe, the vet was compassionate, showed empathy and worked quickly but thoroughly. Any question asked was answered in great detail. We were so happy to take our boy home and the post care information was driven into us in a caring manner. I have no negative comments to make and can only praise the staff who were on duty that night. Thank you

Fantastic service took nova in as soon as they opened with an open wound she was sorted out stapled up and medication sorted in no time! They mad a horrible situation a whole lot better. If you need an out of hours vet your in good hands. 12/06/2025

We can’t thank the team at Vets Now enough for the incredible care they gave our cat, Ginger. When she suddenly became unwell, the staff were calm, kind, and reassuring. They treated Ginger with such compassion and professionalism, and we could tell she was in the best possible hands. The vets took the time to explain everything clearly, kept us updated throughout her treatment, and showed genuine care for her comfort and wellbeing. It’s never easy seeing a pet poorly, but Vets Now made a stressful situation so much easier with their empathy and expertise. Ginger is back to her usual cheeky self now — and we’re so grateful to everyone who looked after her so wonderfully. We wouldn’t hesitate to recommend Vets Now to anyone in need of emergency or out-of-hours care for their pets. Thank you again for everything you did for our girl! ❤️🐾

My dog is now 6 weeks into a 3 month recovery after rupturing both rear cruciate ligaments. At first I thought the vet was good but now after everything ive realised that they didn't actually diagnose anything and was just guessing at the problem. Now I've complained as the cinque ports vets straight away done an xray and diagnosed it, they have said that an mri or ultrasound would have helped but the surgery doesn't have that facility. So to sum it up I've paid the extortionate consultation fee and was none the wiser as to what was wrong with my poor dog nor referred. Luckily cinque ports came to the rescue and actually diagnosed it

Absolutely amazing from start to finish. Highly professional and supportive during the worst 24 hours after my cat was sadly hit by a car. The whole team were just incredible. I’m blessed to have the opportunity to support my beautiful boy in his recovery because of the hard work and dedication of this team. I honestly can’t recommend them enough! X

Horrible vets, my dog has never been ill and then an hour after her injections she started vomiting everywhere and having diarrhoea. A week later and it is still going on with her having diarrhoea every hour. This means a lack of sleep as we have to wake up every hour. Because of this we called barrow hill and they refused to admit they were in the wrong and instead blamed us and made us pay more to see them just for them to say it’s not their fault. Horrible vets and I wouldn’t recommend going there.

Excellent service, informative and very honest, very thorough and spent Avery long time assessing and covering all issues and discussing possibilities and outcomes. Extremely grateful to have had such a brilliant service