I am absolutely overjoyed with the level of service that I received.
In December 2025 I brought my German Shepherd in for having a focal seizure that she was not coming out of. The moment I expressed the severity of the situation to the receptionist, she sprung into action calling a STAT situation to the back. Within 5 seconds, a team of two nurses and a doctor came out to my truck with a gurney and brought her in immediately. Not only were the nurses very thorough with their questions about the situation, but they were also considerate to ask about my wellbeing, given the situation. Even though I showed no signs of stress, that was very considerate!
Once they had stabilized my dog, the doctor was very descriptive about what she observed, made recommended steps and laid out my options. I never felt pressured or stressed from my interactions with anyone in this office. This means a lot to me, because I had been taken advantage of in a major way by a different emergency pet clinic in the past.
Everyone from the receptionists, to the nurses, to the doctors were very kind, helpful, and honest! I highly recommend to everyone and although I hope to never be in an emergency situation again, Veterinary Urgent Care of the Desert will be my first call the next time an emergency arises.
I would like to express my gratitude to the team for taking great care of Marina and myself. And for relieving me of my guarded nature by showing me that there are great, honest, and caring people in this profession!
Thank you so much!
Mike & Marina