Vehicle Solution - Car Denting & Painting Bhopal & Car Repairing & Maintenance , Car Service Showroom ( Insurance Claim )

Mr. Kashif, the owner, is a very polite person. However, his staff is definitely extremely unprofessional and does not keep him informed. Having repaired my AC unit, went here to repair a leaking heater coil for my WagonR and general service. Provided my own engine oil , engine flush and coolant. They pointed out some oil leaks due to which a complete suspension replacement will be necessary amounting to ₹30,000 above the quoted ₹10,000 for repair and general service. I could not afford such an expenditure so skipped the suspension overhaul. Vehicle was kept for few days but after repair I noticed a small antenna drilled using drywall screw to the body like a jugaad. Also, while the coolant leak was rectified, the steering was off-center by 30 degrees. When I notified this, they said steering issue was there from earlier due to faulty suspension, as steering wheel was not removed to change the coil. This is not possible, as they had shared pictures of dashboard removal which I had to remind them. They reinstalled the steering and fitted a local antenna but the wires were not tucked in. Also, since then the AC knobs are malfunctioning, hot air keeps leaking neeer the feet because the vent packing is missing, nuts and bolts are falling near the feet randomly, the steering column cover is missing and vehicle is much noisier than before, including a lot of noise from steering rack. As a precaution I checked the oil and coolant levels. Oil level was within range but the coolant level was low. I was told all 3 litres was consumed, but I had to add extra 1.5 litres to top up. I left my vehicle for 3 days with them and another day after I flagged issues with it. Due to Ramadan the workshop was closing early, neither did I have the time to check each and every issue with scrutiny. However, I simply expected them to test-drive to make sure the vehicle at least meets the quality when it was received. I did not go back, because the experience left no confidence in me and I had no energy for the constant to-and-fro. I regularly visited Vasanti Auto. for repairs and maintenance. Jain uncle took utmost care of my aging family car at very reasonable charges. Sadly they have closed and I placed faith in Vehicle Solutions. While I felt welcome thanks to Mr. Kashif's professional demeanor and hospitality, the service has been extremely apalling. I hope they rectify this but I cannot afford to give them a second chance, now that I have to redo a dashboard, AC vent and steering rack repair, possibly from Jeewan Motors or RMJ Motors dealerships.

I had a great experience with Vehicle Solution! Their service was quick, professional, and reliable. Special thanks to Arif for his excellent coordination and support throughout the process. He made everything smooth and hassle-free. Highly recommended!