Utah Blinds Gallery

The sales representative I worked with was nice but I had a less than desirable experience with my order. The reason I went with Utah Blinds Gallery is because after getting quoted I was assured that the blinds typically take around 2 weeks to be produced but my order took nearly 2 months to ship. I paid the entire balance up front as well. Not only did the order take much longer than expected one of the blinds didn’t fit my window. I think when the rep measured the window they assumed the two windows were identical but one window was slightly narrower making it impossible to fit the width of the blind. When I told him of the error I expected the rep to come back to properly measure but he didn’t and asked me for the measurement. He sent a replacement with the correct width but sent the wrong valance size and had to place another order after that. I think it would have been better resolved by a quick visit to remeasure and make sure everything would have been correct the first time. I even have one end cap for my blind that was cracked but just tried to glue it back together myself because I’m so exhausted with the back and forth of the situation. Also disappointed in how the blinds look from the outside. Not sure if there was a piece not shipped but it looks super unfinished for being a premium shade. Update: Revising my review from one star to three based on the customer service from the manager who contacted me after my review. Isaac was apologetic about my experience and sent me a new end cap for my valance and a few pieces to make the blinds look more finished when viewing from the outside. I appreciate the time and care he took into hearing me out and offering what he could to help.

We live 250 miles west of Salt Lake City. We had a broken blind that would not go up or down. Our local Douglas Blind store went out of business so, we were stuck with a broken blind. We. were in SLC for a medical follow up. We walk into Utah Blinds with our broken blind. They took it in and said it would take two weeks before it would be repaired. To my surprise it showed up on my door step ready for install in nine days. This was done with a smile and at no charge to me as it was under warranty! Great job Utah Blinds!