Angel Urgent Care | Emergency Clinic Brisbane

AMAZING EXPERIENCE. After an unsuccessful trip to a major hospital, it was suggested we try an Emergency Clinic…I had never heard of them! How wonderful to discover Angel Urgent Care in Indooroopilly, so close to home. The friendly and kind staff made it all so quick and stress free. We had only just finished our complimentary coffees when it was time for an X-ray, then a CT scan before a moon boot appeared, was explained and we were on our way with the details of an orthopaedic surgeon who would contact me within a few days! WOW! Getting to see an orthopaedic surgeon can take months… I was so impressed with Angel Urgent Care! All the staff I met…receptionist, nurses, doctor, radiologist… were very professional, caring and reassuring. What a wonderful discovery. Thank you, Cheryl C

Had such a good experience at Angel Urgent Care in Indooroopilly. The staff were so lovely and welcoming, and everything was really efficient with hardly any wait time. I went in for a booster after cutting myself on a rusty piece of tin and was completely put at ease. I didn’t feel a thing and felt very well cared for. My son was with me too and they were wonderful with him. Very friendly, calm and genuinely family-friendly. We both felt comfortable the whole time. As a mum, it is incredibly reassuring to know I can just turn up and be seen quickly and receive such great medical care, especially with young children. I will definitely be returning and would highly recommend them.

My nephew and I attended Angel Urgent Care (suspect broken arm) after 7pm and I was pleasantly surprised by the friendly and approachable staff. (Even the lone radiologist upstairs at Lumus deserves a shoutout!) Odette at the front desk was welcoming and understanding, making the whole ordeal of attending an after hours clinic less stressful. The doctor and nurse practitioners on-call were professional and explained fracture after care without making me feel like I was overreacting. The way all the staff interacted with patients was a comforting sight. Much appreciated in a time when my brain was focused on only one thing at a time. Thank you to all the staff at Angel Urgent Care.

All of the staff were extremely friendly, approachable and caring! From calling them to ask for details they were friendly and upfront about what to expect. When I got there they explained everything, they acted extremely quickly and were able to see me and my baby straight away. They were thorough and attentive the whole time we were there. They made me feel heard and looked after to the greatest extent. If we ever have any concerns and need to been seen for a potential urgent matter again I would not hesitate in attending! Thank you team!

Very impressed. Polite, professional, efficient. It was so good to have everything on site as well, so it was easy for us to get an X-ray even though we arrived at 8.30am on a Sunday. Although it is a private clinic so there is no bulk billing, I found the prices to be very reasonable, especially considering how great the service was. I did appreciate that at check in the reception staff do reiterate the fee part to ensure you are ok with it, instead of places that could hit you with an unexpected bill. Hoping I don’t need urgent care again anytime soon, but I know where to go if I do.

I visited when I thought i might have broken my arm. I was attended to quickly, everyone was helpful, a coffee machine to keep husband happy. I went next door for xrays which were bulk billed. A very positive experience and much nicer than waiting in a public hospital department for hours on end. Would definitely use again and recommend my family to use.

I couldn't get in with my GP who recommended that I come here. I walked in on a monday around lunchtime and was seen to right away. all the staff from the receptionist, nurses and doctors were professional, empathetic and I received great care. I definitely recommend.

I am an international student in Australia, and I went to Angel Care to get blood tests done. I was fully aware that it was a private clinic (I was not looking for anything free). When I spoke to the receptionist and asked about the pricing, she clearly told me the blood tests would cost $300. I accepted this amount because I needed the tests urgently and going through my insurance would take too long. After completing the blood tests, I asked the receptionist when I would receive the results. She told me within 24 hours. I then told her I was ready to pay the $300 she had quoted. Suddenly, she informed me the total was $350. When I asked why the price had increased, she said it was because a doctor would review my results. Not only did I never receive any call from a doctor, but my results were not delivered in 24 hours—I only received them four days later. At that point, I felt I had been misled and overcharged. When I emailed the clinic to complain and request a refund, they replied with this: “That money is not paid to us directly, but to SNP instead. The $300 quote was for the pathology only & not the private clinic fee.” This was never explained to me at any point. I was told the extra $50 was for a medical consultation with their doctor. When I asked again about a refund, they suddenly changed their explanation and replied with something completely different: “Our clinic is a private facility, every patient pays an out of pocket fee… $125 short consultation $98 Medicare Item Code SNP Pathology for Non-Medicare Patient $300 Total $523.” I am definitely not as stupid as they think. I know the difference between a private and a public clinic. As an international student, I have heard many stories about private clinics taking advantage of students and overcharging them — and unfortunately, Angel Care proved these warnings right. This clinic is not honest with their patients. If a clinic behaved like this in my country, it would have been shut down already. Their administrative practices need serious improvement. They must clearly explain the real prices from the beginning instead of surprising patients with hidden fees. The only positive part of my visit was the person who took my blood sample — she was very kind and professional. She deserves full credit and my congratulations.

the level of care and regard for my injury was entirely highest level, 5 star care, from reception through to each medical professional I met. The waiting time was minimal- about 10 minutes given it was the middle of the day. Every nurse, doctor and radiographer were thorough, caring and genuinely concerned to give me the best treatment and medical care. The out-of-pocket costs were very reasonable- $225 considering I received blood test, ultrasounds, xrays and triage. I would not have received better care at a private hospital facility. Thank you for your time, effort and energy- it is a great comfort to know that this level of care is available to everyone.

This is my second visit for an iron infusion. The staff are welcoming, professional in that they talk you through the process & are willingly to answer any question. From the receptionist who went & found out what time I would be omitted, to the staff who asked if I needed anything to drink & finally to Nurse Michaela ( I hope I’ve spelt her name correctly) who talked me through the whole process answering any concerns I had. Always reassuring when you have nursing staff who show how much they care about their job!