URGE FITNESS

I honestly really like Urge Fitness. It’s clean, the equipment is in good shape, and I don’t usually have to wait long for machines. The staff is super friendly and it doesn’t feel intimidating, which I appreciate. It has a good vibe overall and makes it easier to stay consistent with workouts. Definitely a solid gym if you’re just starting out or already have a routine going.

I’ve been coming here for a year, but just recently started personal training, and in such a short time Tim and Christian have already made a huge difference for me. Tim is always welcoming, supportive, and truly cares about creating a positive environment, and Christian has been incredibly patient, encouraging, and dedicated to helping me get stronger. The other trainers are also great and always make the gym feel friendly and comfortable. Instead of feeling discouraged, I’m now excited and motivated for this journey, and I truly appreciate everything they’ve done for me. Highly recommend this team!

The sink and shower water is freezing ice cold. The last time I came I had to put my clothes back on after waiting 20 minutes for the water to heat and not even warm. I spoke with a staff member and it sounds like it is to prevent the unhoused from showering. I am a paying member and want and need hot water. I have to shower to work before and after my workouts and your sauna I want to use but the sign says shower first. I've been unhappy at the inconvenience and when you don't get what you pay for it's theft by deception. The NJ site has hot water. I pay to use both 24 hours. I don't want an excuse comment as feedback. I just want hot water. Hand washing requires hot water so it's just super gross to think about. What is the actual problem that this gym site specifically doesn't supply hot water? If you are installing tanning then I want to tan but need to shower. Please provide what we pay for as the showers are a part of the service and hot water is needed to wash hands and to take a shower. I would think you would clean the site with hot water not cold. I hope you can turn on the hot water so I can start to enjoy the benefits of my paid membership and this location.

Joined urge in the new year after being at other gyms. they have great & up to date equipment. the environment is always friendly and encouraging. I enjoy the stretching program that they offer & Coach Christian is the best. Easy to work with & always encouraging.

I have been going here the past 3 years and love it. i love that it’s open 24/7 and have top of the line equipment. Very clean. love that the cardio equipment is not right next to the weights. it’s also very big inside. i go to plant fitness to an urge so much less crowded then plan fitness. There’s always a crowd of people at planet fitness. Irge is not like that It’s not always crowded. Plenty of weights And plenty of cardio equipment

what can I say about Urge, clean gym, organized equipment and the entire environment is clean . Staff is friendly, helpful and always available. Tim is people friendly and always asking about if we need anything. My whole family signed up with URGE AT Fairless Hills location.This gym is always clean and I feel safe by going there, especially late night hours. I love that they are 24hrs open, have great staff and their Sauna is the best. I would give more then 5stars if I had the choice. THANKS Urge❤️

The staff is great, love the classes. It’s impossible to cancel the membership. I spent 30$ to mail it certified literally right next to the gym and they still tried to tell me they didn't receive it properly. Instead of calling me to ask, I had to call them a month later and was told ‘oh yea we didnt know if this was certified’. Thank God I kept the receipt from UPS. I had to resend the receipt and proof 2 more times. You cannot get anyone on the phone from corporate. Never again!!

Urge Pilates with Alexandra on Tuesdays at 10:30 AM is the best Pilates classes offered. Alexandra is clearly an experienced instructor who genuinely enjoys teaching. She consistently checks in with students to ensure proper form and offers thoughtful modifications for those who may not yet be ready for more challenging Pilates moves. A great class for all levels.

UPDATE**. I finally received a response from upper management at Urge, after way too many weeks trying to get them to respond. They have not honored the original date that I understood to be my cancellation date, but they agreed to the date 60 days later. I had to spend a lot more money than I wanted to, but at least I'm finally not being charge $50 a week for training that I can't afford. I really like my trainer Ashley and the gym is nice. It's just the management that needs to up their game, big time. DO NOT JOIN THIS GYM. Their management is horrendous. I can't get out of a personal training membership I unknowingly signed up for, continue to be charged even after canceling, and have received no actual customer service to rectify the situation. I feel totally scammed. I like the gym itself, and the trainer I worked with was wonderful. I have been trying to cancel my PT membership since June 4th, written many emails, and only last week finally was told that writing a certified letter is the right way to cancel. Really? I spoke to TWO managers in person asking to cancel and no one told me I had to do anything. They said they would take care of it, and then said it was out of their hands. Upper management has to look into it. You can't get anyone from corporate on the phone or to write a non-automated response to your complaints. I don't even feel like working out now. Totally blew my motivation. All I want is for them to acknowledge their mistake and refund me the money I have over paid!

I am loving Urge so much!! Time and Janel have made my transition into training so smooth! Highly recommend joining and personal training!