From the damages last night, a tree fell in my house. I called Ultimate because they are available for emergencies. Dillan was very nice but he made the promise to remove the tree and place a tarp on the open roof. Because they contract the tree service, that promise was not kept. Two workers came with ropes and one chainsaw. They could not get the chainsaw to start. For 3 hours nothing was completed. The workers instead of trying to please the customer, and do something, walked out on the job. Very unprofessional. Dillan did his best with the crew that was not prepared for the massive job.
EDIT: I was upset that from arrival at 2p to 5p, absolutely nothing was done again because they could not get their chainsaw started. While I spoke in Spanish to the guys, I did not curse in Spanish. I did express my disappointment in the 3 hrs of no work completed, but did not say curse words at all. Thank you for your kind wishes to me and we were able to get the tree removed safely. It all worked out for the best that day.