Had a flat tyre with wife n kids, they have immediate response with suggestions on what to do next like getting the tyre replaced and info on the whole procedure to let us know what to expect, provides instructions on what info they need and how to get it like the tyre size and so on. Constant contact via WhatsApp, technician arrived via motorbike, took the tyre to the workshop, replaced it and came back to reattach it. The whole process was over quicker than I expected, maybe less than 2 hours. Would definitely use them again.
They were so much more helpful than the generali roadside assistance hotline that asked me what I wanted to do instead of giving suggestions, totally unhelpful in that emergency situation