We are writing this review to express our gratitude with JW roofing and the exceptional work they did replacing the roof on our residence at Hilton head, Island, South Carolina.
In May of this year, we experienced a leak in our roof coming through the inside of our house. I immediately started checking around with neighbors and friends for roofing contractor references. One name that kept coming up was JW roofing.
I called JW and they were out the very next day to look at my roof issue. During this inspection, it was obvious that I had major hail damage. This was a big surprise to us. The roof was new when we moved in and it looks fine from the ground. It was obvious at this point that we needed a new roof and we would have to make a claim on our homeowners insurance.
In the 40 years that we have had homeowners insurance we have never made a claim so we were a little anxious about the process.
Also, we’ve heard nightmares from other homeowners having their roof replaced such as work order changes, damaging things, and not doing a thorough job in clean up, so we more than a little apprehensive.
Fortunately, our apprehension was unfounded.
JW assisted us with every step in this process. They gave us a detailed proposal, a complete roof inspection, and also met with the insurance inspector/adjuster when they were out to qualify the roof for replacement.
A few days later we were approved for a complete replacement and
a date was set for JW to come out and do the job.
Our house is a tall two-story house with a lot of angles and valleys and we expected a mess all around the house.
The crew showed up on time as scheduled and started the work. We decided to be gone for the day while the work was going on so that we would not be in the way. We expected the job would take probably three days, but to our surprise, when we returned late in the afternoon, the roof had been completed, and all of the debris had been removed. There was no damage to any of our landscaping plants and everything looked as it did before the job was started.
We feel very fortunate that we chose a contractor that was as through an efficient as JW and would highly recommend them without reservation to anyone needing a roof replacement.
Thanks, JW roofing!