True Flame Gas Repair Services

First time using True Flame and I was very happy with overall experience. I originally called Jeff for regular maintenance to my gas fireplace and he discovered the burner had a hole in it. He took the time explaining the work he was doing, which I appreciated. A new burner was ordered immediately and Jeff was back the flowing week to install it. Gas fireplace works perfectly now! Thanks Jeff, it was a pleasure working with you.

Have used True Flame for a number of years to service our gas fireplaces and they are very professional and highly knowledgeable. Always take time to explain what they are doing and they exercise care when servicing the fireplaces. Highly recommend.

My wife and I highly recommend TrueFlame Gas Repair Services! Jeff came out to fix our Majestic fireplace that stopped working a few years ago and I couldn’t be happier with the service. He diagnosed the issue quickly (bad pilot assembly/safety switch, corrosion issues), did a thorough cleaning & replaced the complete pilot assembly, installed a new on/off wall switch that we needed, and gave us important maintenance tips. Everything was tested thoroughly and all safety checks passed with flying colours. The fireplace now works perfectly and looks great! Jeff was professional, knowledgeable, and took the time to explain everything he was doing. The invoice was clear, no surprises, and the work was completed in one quick visit. Pricing was fair for the quality of parts and expertise.

Jeff answered my calls quickly, he was very knowledgeable about how to fix my fireplace, he went above and beyond when doing the work, and it worked perfectly and looked beautiful when he was done. Great job Jeff!! Thank you!

This was our second time using True Flame. We had an uneven flame with one side being much higher than the rest of the fireplace. Jeff promptly replied to our email and we set up an appointment. As usual, Jeff was prompt and very personable. He clearly explained what he was doing and went beyond what was expected of a technician. Turned out a spider was the culprit of our uneven flame. I would not hesitate to call on Jeff again. I give True Flame the highest recommendation of 5 stars!

Jeff did an excellent job for me. He pointed out what problems my fireplace is having. only replaced part that is needed, that is the less expensive option. chekced everything about fireplace, gave me good advice. cleaned and vacummed fireplace area after, nice and clean job. I would recommand him to anyone.

Truly a professional. Jeff always goes above and beyond. Was a pleasure to have met him. Continued success.

Jeff Was very knowledgable about our ageing fireplace. He shared information and gave us many tips regarding how to continue to manage it. Luckily, the igniter problem that we had been experiencing was due to a buildup of materials and an overall cleaning solved the issue. Our aging fireplace is sparkling clean now as well. Thanks, Jeff

Jeff performed routine inspection and service of our fireplace. I booked the appointment weeks ahead and did not have to send a reminder. Jeff also provided useful information about maintaining and running of the unit. I would highly recommend True Flame for fireplace service and repair.

Jeff came to repair our gas fireplace as there was an issue with the switch to turn it on. He did an excellent job replacing the switch with a remote control. He was very careful to ensure the area remained clean and he also cleaned the fireplace. We are glad to be once again enjoy our fireplace! I would highly recommend TRUEFLAME.