I never write Yelp reviews, but my experience with Troell Cosmetic Surgery & Facial Plastic Clinic truly deserved one.
I came to Dr. Troell for two specific services on my neck. We agreed to this both verbally and in writing, and I paid for both. However, after the surgery, I only received one of the services. Even though Dr. Troell later said he thought I “didn’t need it,” it was something I had asked for and expected to receive.
Since then, I have reached out multiple times, both directly to Dr. Troell and to his office manager, only to be ignored. At this point, it feels extremely unprofessional, especially considering they’ve already been paid. It gives the impression that this practice values money over patient care and follow-through.
For someone who is supposedly “well known” in the cosmetic surgery community, this was beyond disappointing. I would not want anyone else to go through the lack of professionalism and disregard for patients that I experienced here.