TRL Handmade Furniture

These guys are fantastic! Tim was so knowledgeable and patient in helping me decide what I needed for my shop. My first order arrived with a minor issue on the surface of the counter, but they swapped it out without any complaint. The quality and craftsmanship of the pieces are wonderful. And the staff—just great, good humoured and accommodating.

BEWARE. Purchased a solid oak table in Aug. It has been back a number of times for mismatch of colours and general finish/protection. They ended up making another table, just been delivered & back to square one again. Quite simply the finish is poor, very dry and rough to the touch. As soon anything remotely wet touches it i.e. food or liquid it soaks in and permanently marks the table. Despite them telling me its protected with Osmo Oil. I have now given up trying to deal with TRL as clearly their quality expectations are a lot lower than ours..Next step is we have a french polisher booked to address and resolve the issues TRL cannot. A few email quotes from the owner of TRL, this sums up his attitude to customers !! All I want is what I paid for a £1620 oak dinning table that is fit for purpose 'Customer or not, you’re in the wrong for setting us up to fail. That is not acceptable in my book' 'Regarding droplets on your table, I must advise and stress that placemats must be used on any wooden table' 'I can’t win with you Steve you’ve clearly got it in for us and we couldn’t win either way' Note - Below image is the original table we had. Great if you want a mismatch of colours. Which I was quote/told is a stunning oak table !!