Honest, based on my brief experience. I called Tyler and described a problem my outboard was having. He listened to my issue and told me it sounded like it might be an easy fix that I could do myself. He gave me a couple steps to try and said if they didn't work to call him back for an appointment. Said something a long the lines of "I don't want to come over there and take your money if it's not necessary".
Well, his instructions worked, and my boat is back on the water. I will not hesitate to call for future repairs.