Trendy Flooring

PLEASE READ BEFORE GOING HERE... We Ordered our floor around Feb March - what came after some delay in April was completely different . The Owner had the gaul to say the sample that we saw is Old and has not been renewed for years and not his fault ( picture below - on the right is the exhibition piece and on the left the floor that was sent ) - obviously Lying ....and made up a story of how other people have never made a fuss on the floor - the difference is like night and day Their delivery arrangements are unprofessional at best - they just dump the floor on your door step then any other established company which bring them inside the house - which was the case with the next company when we ordered the floor - they delivered it to the inside of the house as it should be - Me and my wife had to go and complain and found the owner defensive, the front manager incompetent ( i must say the manager - i wont take any names here - if was working in any reputable establishment would be sacked within hours) - when our floor was delayed and then the wrong floor was delivered - this Owner in front of other customers said to my wife "your issues are trivial there is war in ukraine going on" - has absolutely nothing to do with the sheer incompetence that he was demonstrated not to mention crude , obnoxious and defensive behaviour - i have never seen a shopkeeper speak like this to a customer - Their floor was picked up the next day for a full refund as they had to accept complete liability - i took pictures when it was all loaded and send back ( one attached below ) Their refund practices are suspicious - the front manager saying oh when we get our money from supplier X then we can issue you your refund - my wife had to put him in his place ( he went up to his boss ,got screamed at and came down with his tail between his legs and issued the refund) - his initial tactic was to deflect the refund citing they need to recoup the money from someone else before they can give it to you - very very fishy - makes you raise eyebrows Please go to the surrounding shops and inquire about his reputation before you step foot into this establishment ..you will hear stories - i wish we had gone to the other shops before we set foot into his store - live and learn I work in the govt sector i have seen many variations of silly and absurd but this establishment takes the cake go at your own risk my money is back and will never go near this place again and yes a floor ( a bit more expensive from another retailer was a completely different and nicer experience ) ...

Leo is a patient and knowledgeble advisor. Our house has been completely transformed with his help. And any (unopened) packages left over, have been swiflty refunded. Thank You TrendyFlooring, thanks again Leo!