If I could give 20 stars, I absolutely would! 🌟
I want to sincerely congratulate the new owner of Townsville Cremations for the truly exceptional, compassionate, and professional funeral service provided for my daughter. From beginning to end, everything was handled with care, warmth, and genuine respect. Nothing was ever too much trouble, and the compassion and dignity shown to my wife and me were simply beyond belief.
We had used this company in the past and, to be honest, found the experience only average — so we were a little hesitant to return. However, during a visit to Brisbane for another funeral, I happened to speak with a funeral director who told me that a good friend of his, Robin Drury, had recently purchased Townsville Cremations. He said, “If I ever had the choice, I’d want Robin to handle my own funeral.”
After witnessing the outstanding service Robin and his team provided, I can say without hesitation — he was absolutely right. Every detail was handled flawlessly, and the kindness shown to our family turned one of life’s hardest moments into something deeply respectful and comforting.
Thank you, Robin, and the entire Townsville Cremations team — you have restored our faith and set a new standard of excellence.
Ashley