Towlando Towing & Recovery

I’m very Happy with your service Tow Truck Driver Luis López very profesional driver humble and on time on a Sunday he answered my call and I was 2 hours away on i75 highway and he did not hesitate to help me and my family came out at night and kept me up to date with communication about he’s eta to me and my family my car drove us back home safe. I reccomend Luis ask for him and he will give you good customer service Wishing him much sucess in the Towing Company. My dad Mr Albino and family appreciates you very much.

These drivers are unsafe and act like idiots. They were racing each other coming off the highway. I'm a Charter Bus Driver and I had a bus full of cheerleaders for their competition this past weekend over Thanksgiving weekend. Friday between 230pm and 330pm, I was taking a group from Rosen Shingle Creek Resort and was heading south on Universals and they were coming off the highway acting like idiots and racing each other and almost hit the side of bus so I honked and they were honking back and flipping me off while I had passengers on board and most were elementary girls. Everyone on bus saw what happened and what they did. I'm going to report them to the State Troopers office along with the video from the bus itself. Your drivers are dangerous and disrespectful. On the video they show what they did and how they were racing each other in two different tow trucks. Driving in and out if traffic and cutting others off . Your company should fire those drivers immediately !

My sister’s vehicle got towed in the middle of the night and when she went to go get it with her boyfriend, she was told only the registered Owner of the vehicle can go into the lot. My sister then proceeded to get her vehicle in which whoever it was that was working made her uncomfortable with inappropriate comments to her. Although it may be your policy that only registered owners can go into the lot, it leaves for an extremely unsafe environment especially with your pervert employees. Do better.

We had a great experience!! The driveshaft on our RV broke on the interstate at 8:30pm on a Sunday night. We called at least 6 places prior to Towlando whom either couldn't or just wouldn't help out. The office got the vehicle info, said we got you & had a driver, Robert, on the road to us within 10 minutes. Hookup was quick & the RV was brought home, 40 miles away, in no time. Cannot stress the professionalism & willingness to help from everyone involved.

This is my first experience with Towlando Towing, and it was very positive. I called the office and requested a proposal to tow our 26’, 10,000 pound box truck to a repair facility for a major brake issue. The driver showed up well in advance of the 2 hour time estimate, was professional in his work, and engaging in his personality. Communication between the dispatcher, driver, and myself was exemplary. Pricing was in-line with expectations, and matched the rough number provided by the dispatcher prior to contracting with them. Payment was effortless via a link sent to my phone, as well. I recommend Towlando Towing highly, and in the unfortunate circumstances that I require services like this in the future, I will absolutely turn to them for action.

Horrible horrible. I was on vacation with my family and Towlando towed my car from a resort and told me to google the address to pick up my vehicle. Little did I know, I arrived to the location and the owner said my car wasn't there. The other location said permanently closed so I was certain this was the location. Unbeknownst, we attempted to retrieve our vehicle by looking around the location assuming the owner wasn't being forthcoming with us after not giving us the correct address and telling us to Google it. The owner pulled his fire arm on us and threatened to shoot us if we didn't leave his facility. We never threatened him just wanted to pay and retrieve out vehicle. I will never recommend this company. He is a bully and used his authority to his benefit.

My insurance company sent them for my roadside assistance request. They actually showed up in a timely fashion at the time they said they would. He did exactly what I needed and also solved another problem that I was having with my vehicle. Took him maybe 20 minutes! Fast, efficient, and helpful!

They are one of the worst companies that I know. They towed my car, and I understand that is their job, but they damage very bad my new car and they don’t care. When I complain about it, they start arguing in step to try to help me. I think they should check the back ground of the people who work there. They are very rude, and I don’t think they even do it legal. I will proceed legally

This company sucks. Jose the driver was awesome fast and very helpful. Company called us 4 times saying the driver will be there 1st time in 2hrs no problem. 2hrs went by and still no tow truck call to get an update the company said oh the driver won't be there for another 2-3 hrs ok. Still waiting. Called them and then they said the driver drove passed out area in Davenport to go to another job in Winter Haven. Getting automated texts THAT'S BASED ON GPS! SAYING 15-30mins next 30mins goes by another 2hrs. So 6hrs waiting for a tow truck when I made it at the dealership at 830a!! Unacceptable!!!!! UN HAPPY CUSTOMER AND DO NOT RECOMMEND this company!!! I paid extra for the tire package for convenience not for inconvenience.

Our insurance refused to go to another tow truck company (which is ridiculous). Towlando said they'd have someone here in one and a half to two hours, which is already ridiculous, but I call after it's been two and a half hours and no one's here and they say a truck JUST left for us and is half an hour away. My roommate and I are both disabled and I'm very sick right now, and even if we were perfectly fine there is ZERO excuse for this. Allegedly they only have 5 truck drivers, several of which are very far away and I find it really concerning that a major insurance company refused to use anyone else when they only have 5 trucks. The customer service seemed very nice, and I know it's not their fault, but the company itself if hot garbage and this is unacceptable. 3 hours for a tow truck in a suburban part of Orlando is insane.