Total Hearing Care

I've been a patient for over 20 years and recently have seen a decline in patient care. I like Dr Gainey but the staff is not as responsive as used to be. In April I left a VM asking to schedule my annual exam. No reply. Then, had appointment in May, and the most recent event is they sent my H aides into lab May 7 with 7-10 biz day expectation of return. I spoke to staff on day 7 asking for an update. They said they'd check but did not call back. Same experience on my next 2 calls. I let them know I was going into knee surgery & hoped to have my aides back before. I explained that in past years the staff had worked with the lab on an expidite. Again, I did not get a call back with an update on the return of my H aides. I visited the office my first day out of the hospital = 320pm on Friday. The door says they close at 330pm on Friday and I could see people at the reception desk but the door was locked and they would not answer the door or my phone call (saying I just needed a quick pick up). Whereas this was the Fri before Mem Day I was without my H aides until Tuesday. Be aware they send your H aides out, where not all audiology clinics do, (UTSW does not), so may be a consideration when you are selecting a practice for your long term hearing health.

From our very first phone call to sch an appointment and speaking with Jennifer to our exam with Cayden and Dr Gainey we were made to feel welcome and calm all anxiety as this was our first experience concerning hearing loss. Professorial, above and beyond explaining what to expect, what each step was assessing to out the door hands down the Very Best! We left feeling very confident on our new journey dealing with hearing loss as we deal with aging or like my wife likes to say “ becoming more mature” I look forward to this journey with Dr Gainey and her team ♥️

I had a great experience today! Thank you to Jen at the front desk for a warm welcome, and Paige for helping clear my ear! Would highly recommend

My first appointment went great. Caring and competent staff. They took the time to answer all my questions. If you are at all nervous about getting your hearing evaluated, give them a try. You will be glad you did!

Total Hearing Care did a great job. I was very apprehensive and reluctant at first. Actually, I was a bit hostile at first as I was shocked at needing it. But they took time to answer all my (extensive) questions. Plus, they have been able for follow-up since then. I can even stop by to get quick service. Definitely recommend.

The people who work at Total Hearing on Glen Lakes are amazing. Everyone is friendly and helpful. They take care of little problems immediately. They don’t make you wait for an appointment to fix something small. They encourage you to drop by and they take care of it. Very different from most Dr.’s offices I have been to.

Total Hearing Care is very comprehensive in their hearing assessment. Good hearing is essential to healthy aging. I purchased hearing aides that fit so well, I can hardly feel any change other than much better hearing! I highly recommend this team!

During a recent visit, I received a thorough hearing test and evaluation by Dr Gainey. Her compassion, professionalism and encouragement were both comforting and helpful. Total Hearing has always impressed me with their top-notch staff. - Jim Maranell

Dr Paige and her staff are so accommodating from the moment you arrive until you leave. Keke greets you with a smile and is so helpful. Dr Paige goes out of her way to make certain she addresses any issues. We love this practice and we highly recommend them.

I had such a wonderful experience at Total Hearing Care. Jenn, Paige, and Cayden were absolutely amazing. They were kind, patient, and took the time to explain everything clearly.