Deserves nothing less than 5 stars. The vibes as soon as I made a phone call were great. I spoke to Mitchell and he seemed so nice. They are even nicer in person! All of them are positive people. They do not take appointments, they are first come first serve. Just go inside, tell them your concerns and get put on the wait-list. That alone should tell you how much Bloomington loves this place, they don't even need appointments they know people will come and give their business! They talk you through every step of the way as well, they tell you how long you will need to wait, how long the job will probably take and how much the job will cost. He even fixed a part of my exhaust I didn't ask to be fixed for no additional charge. I just get bad vibes from 90% of shops in this town and I did not have that experience here whatsoever. I've been to meineke in Ellettsville and they absolutely rinsed me of my money. That's why I do almost everything myself now, exhaust work is not something I can do so I came here and did not regret it.