Toby was a good enough tutor, however be aware that when your child is sick or when Toby is sick no make up lessons or refunds will be allowed. I sort of get it for when your child is sick as the lesson is available though your child is not, however would have thought it was reasonable for a make up lesson or refund when the tutor is sick and the service is not available. When asking for a make up lesson then a refund for 2 lessons Toby missed this was his response "I'm afraid not. I don't charge per lesson. I charge for the time slot. The payment holds your time slot for the term." Have now moved our son mid term, after paying for the whole term in advance. I didn't bother trying for a refund as im sure Tobys unwritten cancellation policy is the same as the missed lesson policy, however thought other parents should be made aware. Our sons new drum tutor offers make-up lessons and refunds if the tutor or your child cannot make it. Our son prefers the new tutor also which is great.