On a recent trip with our 40' Jayco Pinnacle, the front axle shackles connecting the springs to the frame broke the welds at the frame. Luckily we were able to limp into a Love's off routes 15 and 81 and spent the night in Love's truck lot. We called Travis at 0800 the next day, left a message, and he returned our call in 2 minutes. We discussed the problem and said he could repair it and have us on the road in roughly 2 hours time from the start of work. Travis was on the scene promptly (1 hr drive), extremely helpful and knowledgeable about the trailer suspension system, had the job completed within 2 hours, and made sure we were good to travel before leaving. If you have this problem in this area of the country, Travis is the person you need to call. Thank you so very much Travis!