Fotis and his father are super polite and joy to work with. They are surprisingly quiet - we both worked from home and you did not hear any loud music or any unnecessary noise.
I am an DIYer and I learned a lot from them (plus they did not mind when I was available to help or watch and learn). They also allowed me to take some money off the initial quote, which to my surprise was visibly split between tasks. I picked a task that I was able to do myself (clearing up the old tiles). Which shed a good few hundreds of pounds of the final quote.
What else I liked? Great communication and the fact that they gave me the choice when they were going to purchase materials (from cheap, to medium to premium brands). They outlined the pros and cons for each of the option. So I felt like I was involved in the process.
They were also open to my own research and moaning about 1mm gap vs 2mm. I eventually got persuaded to go with 2mm which I think is the right choice.
I hope you guys are going to do really well and that you will have many returning and happy customers who will be giving you 5 star reviews.
Many thanks,
Mike!