We’ve had this technician out to our home twice before for other repairs, so I felt comfortable reaching out again when our fridge started making a constant high-pitched squeaking noise. I wasn’t looking for free service—just a little guidance to help determine if the issue needed professional attention or if it might be something simple I could safely check myself.
Unfortunately, I was told, "It's counterproductive to my business to give out free repair advice." That response was disappointing. As a parent of four, I try to be responsible with our household budget, and I appreciate businesses that are honest and willing to help their returning customers make informed decisions.
This time around, I didn’t feel supported or valued, which is unfortunate given the past business we’ve brought him.