Update: After this happened, the staff member came upstairs and sincerely apologized to us. I appreciate that she acknowledged the situation and took responsibility.
Very poor service attitude
My friend and I traveled from Ho Chi Minh City back to our hometown in Hoi An for the Lunar New Year holiday. We found this café through positive reviews and decided to visit.
We came on February 15, 2026 (28th day of the Lunar calendar). There were two staff members on shift that day (one older lady and one younger staff). Unfortunately, from the moment we walked in, I could already feel an unfriendly attitude from the younger staff member.
During the service, she kept sighing repeatedly. For example, when she came to ask if we were ready to order, I said not yet, and she sighed before going downstairs to get the menu. Later, I asked for a small cup of sugar syrup to add to my drink, and she sighed again before going to get it. Her facial expression and overall attitude made us feel uncomfortable.
I don’t understand if we did anything wrong to deserve that kind of reaction. Or perhaps because we are Vietnamese customers, while the café usually serves many foreign guests, the attitude toward local customers is somehow different?
It was our first time visiting, and sadly the experience was disappointing. The space and the food were good, but the service was truly poor.